Gina Sontan
Springfield
Summary
Dedicated bartender with over five years of experience in cocktail preparation and effective communication. Known for creating vibrant atmospheres and training staff to deliver exceptional customer service. Committed to fostering repeat business through quality interactions and promotions.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Bartender
Shooters sport bar
Springfield
07.2018 - 11.2025
- Prepared a diverse range of cocktails and beverages according to standard recipes.
- Assisted in developing seasonal drink menus to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to coordinate food and drink pairings for events.
- Trained new bartenders on beverage preparation techniques and customer service standards.
- Handled customer complaints efficiently, ensuring satisfaction and repeat business.
- Created and maintained an engaging atmosphere through music selection and bar promotions.
- Implemented promotional strategies to increase beverage sales during peak hours.
- Facilitated effective communication among team members to streamline service during busy shifts.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Trained new bartenders on drink preparation and upselling techniques.
Education
Guam
Simon Sanchez , Yigo Skills
- Cocktail preparation
- Menu development
- Beverage sales
- POS system operation
- Promoting
- Customer Service
- Multitasking
- Communication
Timeline
Bartender
Shooters sport bar
07.2018 - 11.2025
Guam