Gina Willis Willis
Norfolk
Summary
Adept at steering Willis Homes, LLC towards market leadership, I leveraged budget management and exceptional customer service to enhance operational efficiency and client satisfaction. My strategic marketing initiatives and adherence to regulatory compliance significantly boosted business growth, showcasing my ability to blend analytical prowess with interpersonal skills effectively.
Overview
25
25
years of professional experience
Work History
Owner/Manager
Willis Homes, LLC
Norfolk
06.2019 - Current
- Set pricing structures according to market analytics and emerging trends.
- Implemented quality assurance processes to ensure product excellence.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Managed daily operations of business, including hiring and training staff.
- Collaborated with other owners on joint ventures and shared resources.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with applicable laws and regulations related to business operations.
- Led startup and creation of operational procedures and workflow planning.
- Maintained relationships with existing clients by providing superior customer service.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Ensured compliance with local, state, and federal regulations.
- Reviewed legal documents related to business operations.
- Developed policies and procedures for the organization.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented strategic plans to achieve company objectives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with regulatory requirements and industry standards.
- Proposed or approved modifications to project plans.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Manager/Owner
Self Employed Web
Norfolk
01.2004 - Current
- Resolved customer complaints in a timely manner.
- Led startup and creation of operational procedures and workflow planning.
- Established policies and procedures to ensure compliance with applicable laws and regulations.
- Organized promotional events to attract new customers and retain existing ones.
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented strategic plans to increase business growth.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured high-quality standards are met across all aspects of the business operations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Oversaw the daily operations of the business, including sales, customer service, inventory management.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Shift Manager
MWR Naval station Groton/Dolphin Mart
Groton
06.2000 - 04.2001
- Prepared operations data to produce comprehensive reports to management.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Identified needs of customers promptly and efficiently.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Resolved conflicts between employees or customers in a professional manner.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Coached employees on interactions with customers to drive exceptional service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Reinforced rules to promote superior employee performance.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Resolved conflicts between staff members in a professional manner.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Maintained cleanliness and organization of work area.
- Trained new employees on company policies, procedures, and job responsibilities.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Ensured compliance with food safety regulations and quality standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Education
Massage Therapy/Buisiness
Virginia School of Technology
Virginia Beach, VA12-2003
Skills
- Budget management
- Marketing strategy
- Inventory management
- Quality assurance
- Customer service
- Regulatory compliance
Custom
- I volunteered for Mobile Meals of Norfolk delivering meals for 2 years.
- I volunteered for Kix for Kids helping to provide shoes for school children.
Timeline
Owner/Manager
Willis Homes, LLC
06.2019 - Current
Manager/Owner
Self Employed Web
01.2004 - Current
Shift Manager
MWR Naval station Groton/Dolphin Mart
06.2000 - 04.2001
Massage Therapy/Buisiness
Virginia School of Technology
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