Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ginny Caballero

Franklin

Summary

Dynamic professional with expertise in skill development and performance assessments. At Neovance, facilitated patient enrollment, achieving high customer satisfaction. Proven ability to train and mentor, enhancing team capabilities. Strong communicator with a knack for collaboration and strategic analysis. Adept at using industry-standard software for tax preparation, ensuring accuracy and compliance.

Overview

10
10
years of professional experience

Work History

Program Specialist

Neovance
San Diego, CA
11.2020 - 01.2025
  • Facilitated communication between patients, medical offices, and pharmacists regarding medication coverage.
  • Achieved high levels of customer satisfaction by providing comprehensive program information through phone interactions.
  • Facilitated patient enrollment via phone to secure medication assistance.
  • Facilitated training sessions for onboarding associates in the program.

Teller

Keesler Federal Credit Union
Waveland, MS
06.2018 - 09.2020
  • Processed member transactions with accuracy and attention to detail.
  • Assisted members with account inquiries and provided exceptional customer service.
  • Maintained cash drawer integrity through meticulous balancing procedures.
  • Educated members on product offerings to enhance financial literacy.

Assistant Store Manager

Bath & Body Works
Slidell, LA
09.2015 - 06.2018
  • Assisted in managing daily store operations to ensure optimal customer experience.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Collaborated with management to implement effective merchandising strategies.
  • Analyzed sales reports to identify trends and inform inventory decisions.

Tax Associate

H&R Block
Diamondhead, MS
02.2015 - 04.2018
  • Prepared individual and small business tax returns using industry-standard software.
  • Assisted clients in understanding tax obligations and filing requirements.
  • Conducted thorough reviews of client documentation for accuracy and compliance.
  • Collaborated with team members to streamline tax preparation processes.

Education

Bachelor of Science - Retail Merchandising And Design

Morehead State University
Morehead, KY
12-1998

Skills

  • Skill development
  • Group and individual instruction
  • Performance assessments
  • Skill building

Timeline

Program Specialist

Neovance
11.2020 - 01.2025

Teller

Keesler Federal Credit Union
06.2018 - 09.2020

Assistant Store Manager

Bath & Body Works
09.2015 - 06.2018

Tax Associate

H&R Block
02.2015 - 04.2018

Bachelor of Science - Retail Merchandising And Design

Morehead State University
Ginny Caballero