Gisele Ishimwe Umutoni
Alexandria
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Aftercare Supervisor
Engleside Christian School
09.2024 - Current
- Managed a team of aftercare staff, providing guidance, support, and feedback to ensure high-quality care for students.
- Increased parent satisfaction with the aftercare program by providing regular updates on their child''s progress in both academics and behavioral growth.
- Implemented innovative enrichment activities covering topics such as art, science, physical fitness that engaged students'' interests while enhancing their overall learning experience.
- Enhanced the aftercare program by developing and implementing structured activities and routines for students.
Swahili Interpreter
Language Line Solutions
10.2023 - Current
- Provided Swahili and English interpretation to LEP accurately and impartially.
- Provided customer care to LLS clients and customer services on daily basis.
- Developed attentive and listening skills and note taking skills.
- Confidentiality and professionalism in day-to-day interpretation.
- Ability to work under pressure and discipline because of remote work
Logistics Data Supervisor
One Acre Fund
06.2022 - 06.2023
- Consistently collected and analyzed data on a daily basis to provide valuable insights for decision-making; Executed data entry manipulation and conducted rigorous quality checks to ensure accuracy and integrity.
- Streamlined warehouse outflows by efficiently preparing and importing them into SAP, enhancing overall operational efficiency.
- Demonstrated exceptional management skills by effectively tracking and overseeing daily warehouse transactions using WMS.
- Improved organizational processes by creating and regularly updating delivery and returns excel documents, ensuring smooth operations.
- Successfully tracked orders and monitored the delivery of various products using comprehensive excel trackers, resulting in improved logistical efficiency.
- Conducted weekly/monthly reconciliations to ensure accurate inventory records, contributing to streamlined operations and minimizing discrepancies.
- Generated and distributed TMSs (Transportation Management Systems) to facilitate efficient logistics operations; Implemented a robust tracking system for TMSs, ensuring accurate monitoring and timely delivery of goods.
- Fostered effective communication skills by closely collaborating with warehouse teams and providing assistance with daily activities.
- Exhibited strong leadership abilities by managing and supervising casuals on a daily basis, leading to increased productivity and a motivated workforce.
- Proactively contributed to departmental progress by actively participating in weekly check-ins, preparing relevant materials, and diligently recording meeting notes.
Event Planner
World Economic Forum
05.2016 - 08.2016
- Proactively provided guests with accurate information regarding the location of restrooms, refreshments, and exits, ensuring their convenience and ease of navigation.
- Maintained a vigilant presence and monitored guest activities to ensure a safe and secure environment throughout the event.
- Maintained the cleanliness and organization of the lobby and facilities, presenting a professional and welcoming atmosphere.
- Effectively enforced event rules and relevant health and safety regulations, prioritizing the well-being and enjoyment of all attendees.
- Provided valuable support to the events manager by assisting with logistical and administrative tasks, contributing to the smooth operation of the event.
- Attentively addressed guests' needs, providing exceptional customer service and promptly resolving any questions or problems that arose.
- Undertook various ad-hoc duties during events, including guest list management, table seating assistance, and coat check services, enhancing the overall guest experience.
- Demonstrated preparedness and adherence to emergency protocols, efficiently guiding audience members to exits in an orderly manner during critical situations.
- Developed valuable skills in active listening, effective communication, commitment, teamwork, flexibility, and time management through this experience.
Sales Person
Sebamed Rwanda
05.2015 - 05.2016
- Supported the marketing team in daily administrative tasks.
- Served customers by selling products and meeting customer needs.
- Established, developed and maintained positive business and customer relationships.
Cashier
Sawa Citi
03.2014 - 05.2015
- Ensured high levels of customer satisfaction through excellent sales service.
- Maintained outstanding store condition and visual merchandising standards.
- Assisted with the sales process by maintaining a fully stocked store.
- Recommended and displayed items that match customer needs.
Education
Bachelor of Commerce - Marketing
Catholic University of Eastern Africa
Nairobi, Kenya09.2021
Bachelors of Business Administration - undefined
University of Rwanda
Kigali, Rwanda12.2017
Associate of Science - Health Sciences
Northern Virginia Community College
Annandale, VA12-2028
No Degree - Sterile Processing Technician
Prince George's Community College
Upper Marlboro, MD04-2026
Skills
- Client Support
- Critical and Analytical Skills
- Customer Relationship Management Skills
- Data Collection and Management
- Interpersonal and Leadership Skills
- Numerical Competence
- Operational Analysis
- Oral and Written Communication
- Professionalism
- Quality Analysis
- Record Keeping and Archiving
- Strong Presentation and Reporting Skills
- Strong Work Ethic
- Training and Development
- Administrative Skills: Organizational skills, Time management, Record-Keeping, Typing, Equipment handling, Research skills, Telephone Etiquette
- Data Management: Data cleaning, data analysis, data visualization, and data modeling
- Ms Office Suite: Ms Word, Ms PowerPoint, Ms Excel, Outlook
- ERPs: SAP
- Others: Warehouse Management Systems; Transportation Management Systems
Certification
- Minute Taking note - Alison (2023-04)
- Online Marketing Foundations - LinkedIn Learning (2020-09)
- Health and Life Insurance (2023-10)
- Digital Marketing - Marketing Society of Kenya, Riara University (2018-11)
- Digital Marketing - Online Course
- Entrepreneurship and Leadership Training - University of Rwanda (2015-09)
LANGUAGES
English: Native or Bilingual Proficiency
French: Professional Working Proficiency
Swahili: Full Professional Proficiency
Kinyarwanda: Native or Bilingual Proficiency
Timeline
Aftercare Supervisor
Engleside Christian School
09.2024 - Current
Swahili Interpreter
Language Line Solutions
10.2023 - Current
Logistics Data Supervisor
One Acre Fund
06.2022 - 06.2023
Event Planner
World Economic Forum
05.2016 - 08.2016
Sales Person
Sebamed Rwanda
05.2015 - 05.2016
Cashier
Sawa Citi
03.2014 - 05.2015
Bachelors of Business Administration - undefined
University of Rwanda
Bachelor of Commerce - Marketing
Catholic University of Eastern Africa
Associate of Science - Health Sciences
Northern Virginia Community College
No Degree - Sterile Processing Technician
Prince George's Community College
INTERESTS
Advertising, Community Development, Current and Development Affairs, Event Planning and Organization, Networking, Public Relations, Sustainable Development
LEADERSHIP EXPERIENCE
- One Acre Fund - Logistics Data Supervisor (2022-2023)
- Catholic University Rwandan Student Association - Vice President (2018 - 2019)
- Rwandese Traditional Dance Troupe - Dance and Music Coordinator (2018 - 2019)