Giselle A Diaz
Woodbridge
Summary
Move-In Coordinator at Retirement Unlimited- Heatherwood, recognized for enhancing resident satisfaction through exceptional customer service and effective space planning. Proven ability to streamline onboarding processes and improve retention rates by delivering personalized support. Skilled in Microsoft Excel and adept at problem-solving, ensuring seamless transitions for new residents.
Overview
5
5
years of professional experience
Work History
Move-In Coordinator
Retierement Unlimited- Heatherwood
03.2023 - Current
- Coordinated resident move-ins, ensuring seamless transitions and exceptional customer service.
- Managed scheduling for facility tours, enhancing prospective resident engagement and satisfaction.
- Developed onboarding materials to streamline new resident orientation processes.
- Collaborated with various departments to facilitate timely completion of move-in preparations.
- Conducted thorough pre-move inspections to identify any necessary repairs or improvements before resident move ins.
- Facilitated smooth transitions between outgoing and incoming residents by efficiently coordinating move-out inspections and necessary unit preparations.
- Contributed to increased resident retention rates by delivering outstanding support throughout the entire move-in process.
- Enhanced resident satisfaction by providing personalized assistance during the move-in transition.
- Provided exceptional customer service by addressing resident concerns promptly and effectively during their move-in period.
- Assisted in the development and implementation of resident orientation programs, creating a welcoming environment for new tenants.
- Organized and maintained comprehensive records of all incoming residents to ensure efficient handover to the management team.
- Educated new tenants on community rules and regulations, ensuring smooth integration into the community environment upon move in.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Put together events, to engage with the public and as well as professionals
- Manage phone calls and emails regrading move in process with families
Front Desk Concierge
Retirement Unlimited- Aarondale
01.2022 - 03.2023
- Greeted and assisted residents and visitors, ensuring a welcoming environment.
- Responded promptly to resident inquiries, enhancing satisfaction and building relationships.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained accurate records of resident activities and service requests for efficient tracking.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
Sales Associate
Party Depot
10.2020 - 01.2022
- Assisted customers with product selection and provided expert recommendations on party supplies.
- Maintained organized merchandise displays to enhance customer experience and drive sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to restock inventory and manage stock levels effectively.
- Resolved customer inquiries and complaints promptly, contributing to high satisfaction rates.
- Supported promotional campaigns by setting up engaging displays that attracted customer attention.
- Trained new associates on store policies, procedures, and best practices for customer service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
John R Lewis High School
Springfield06-2021
Skills
- Strong organization
- Space planning
- Equipment management
- Relocation assistance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
- Attention to detail
- Great communication skills
- Flexible
- Team oriented
- Organizational skills
- Multitasking Abilities
- Point Click Care
- Microsoft Word
- Excel
- Customer Journey Mapping
Languages
Spanish
English
Timeline
Move-In Coordinator
Retierement Unlimited- Heatherwood
03.2023 - Current
Front Desk Concierge
Retirement Unlimited- Aarondale
01.2022 - 03.2023
Sales Associate
Party Depot
10.2020 - 01.2022
High School Diploma -
John R Lewis High School