GISHANA KULDIP
Virginia Beach
Summary
Healthcare professional specializing in surgical coordination and office administration. Proficient in managing patient scheduling and medical records, contributing to streamlined clinical operations. Recognized for strong communication skills and attention to detail, ensuring high-quality patient care in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Mohs Surgery Coordinator
Pariser Dermatology Specialists
Norfolk
10.2023 - Current
- Facilitated pre-operative and post-operative patient communications to ensure care continuity.
- Coordinated communication between surgeons, patients, and outside plastic surgery offices for seamless surgery repair.
- Monitored daily activities and resolved conflicts to maintain efficient surgery schedule.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Implemented electronic health record systems for improved documentation efficiency
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Trained new team members on operational procedures and software usage
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Scheduler
New York Oncology and Hematology
Albany
03.2023 - 09.2023
- Managed multiple doctors' schedules and prioritized tasks to meet the demands of a fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with team members and other departments to facilitate seamless operation by processing physicians' worklists queue and getting chemo treatments scheduled within compliance.
- Coordinated referrals with insurance and medical specialists, documenting details in patient charts to ensure comprehensive patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to provide office information, resolve inquiries, and direct calls to appropriate staff for efficient communication.
- Performed administrative tasks including filing, copying, and faxing to support office operations.
Personal Digital Shopper
Walmart
Latham
06.2020 - 11.2022
- Achieved high customer satisfaction by efficiently completing orders and selecting quality products.
- Collaborated with customers to fulfill order requirements and exceed service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in a fast-paced environment.
- Trained new employees to integrate smoothly into the work environment.
Education
Bachelor of Arts (B.A.) - Psychology
University of Albany
Albany, NY06-2020
Associate in Arts (A.A.) - Liberal Arts And Sciences
Schenectady County Community College
Schenectady, NY06-2018
Skills
- Microsoft Office Suite proficiency
- Customer service excellence
- Administrative support
- Proactive problem solving
- Effective communication
- Detail-oriented data entry
- Time management skills
- Adaptability and flexibility
- Collaborative teamwork
- HIPAA compliance expertise
- Clinical terminology knowledge
- EHR system proficiency
References
Available upon request
Timeline
Mohs Surgery Coordinator
Pariser Dermatology Specialists
10.2023 - Current
Scheduler
New York Oncology and Hematology
03.2023 - 09.2023
Personal Digital Shopper
Walmart
06.2020 - 11.2022
Bachelor of Arts (B.A.) - Psychology
University of Albany
Associate in Arts (A.A.) - Liberal Arts And Sciences
Schenectady County Community College