Gissell Alvarado Figueroa

PRN

• Managed patient records and documentation to ensure accuracy and compliance with healthcare regulations.
• Coordinated communication between medical staff, patients, and families to enhance service delivery.
• Scheduled appointments and procedures efficiently, optimizing workflow within unit operations.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
• Coordinated patient admissions and discharges, ensuring smooth workflow in labor and delivery unit.

Full Time 40 hours/week

• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications, symptoms and allergies.
• Lead and mentor other medical assistants; coordinate patient care under provider supervision.
• Schedule appointments, manage patient flow, and maintain accurate medical records.
• Administer medications and vaccines; perform basic lab tests and specimen collection.
• Order supplies and ensure exam and medication rooms are fully stocked and compliant.
• Support physicians and RN with administrative tasks, data entry, and medical documentation.
• Streamlined clinic workflows by implementing electronic health record systems for improved data management.
• Performed medical records management, including filing, organizing and scanning documents.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

GS-0901-5 step 01

40 Hours/Week

• Provided information to Veterans regarding benefits and entitlements remotely providing inquirers via telephone, email.
• Communicated information on how to properly submit a claim and appeal, the documents and required evidence needed to initiate a claim or appeal.
• Applied knowledge regarding various benefits included but not limited to compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, fiduciary assistance, general Social Security Administration benefits programs and other Federal, state, and local domestic relations and assistance programs.
• Thorough knowledge on the process of change of address requests, establishment of, or change of direct deposit banking information, burial allowance claims, dependency claims and other related duties.
• Ensured a consistent and quality workflow to provide Veterans and inquires excellent customer service by demonstrating skills consistent with the VBA philosophy.

Full time 40 hours/ week

• Supported physicians and RNs with direct patient care in emergency situations.
• Conducted EKGs, phlebotomy, wound care, splinting, and diagnostic support.
• Ensured safe and timely transport of patients throughout the hospital.
• Maintained clean and organized supply rooms; responded effectively to urgent care needs.
• Monitored vital signs and reported changes to nursing staff for prompt intervention.

PRN

20 hours/week

• Educated families on the importance of early hearing screening.
• Conducted newborn hearing screenings using ABR technology.
• Documented screening results and ensured accurate insurance and billing practices.

Full Time 40 hours/week

• Monitored patient conditions and reported changes promptly.
• Assisted nursing staff with patient care activities, ensuring comfort and safety for all patients.