Gissell Alvarado Figueroa
Ashburn
Summary
Administrative Operations Professional experienced in clinical duties and patient care. Delivered effective administrative coordination and resolved customer concerns through strong communication with healthcare teams. Emphasized collaboration and adaptability in dynamic environments while managing medical record management and office support tasks.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Unit Secretary
Inova
Leesburg, VA
03.2026 - Current
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
- Coordinated communication among medical staff, patients, and families to improve service delivery.
- Managed patient records and documentation to ensure accuracy and compliance with healthcare regulations.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Met deadlines for administrative tasks while managing competing priorities during high-pressure situations on unit floor.
- Coordinated patient admissions and discharges, facilitating smooth workflow in labor and delivery unit.
- Delivered support during peak times, ensuring adequate staffing and patient care.
Medical Assistant
INOVA Cares Clinic For Children
Herndon, VA
03.2024 - 03.2026
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications, symptoms and allergies.
- Led and mentored other medical assistants; coordinated patient care under provider supervision.
- Scheduled appointments, managed patient flow, and maintained accurate medical records.
- Lead and mentor other medical assistants; coordinate patient care under provider supervision.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined clinic workflows by implementing electronic health record systems, resulting in improved data management.
- Streamlined clinic workflows by implementing electronic health record systems for improved data management.
- Coordinated patient referrals to specialists and healthcare providers for comprehensive care management plans.
- Educated patients on preventative measures, treatment plans, and follow-up care instructions, contributing to better health outcomes.
- Full Time 40 hours/week
Legal Administrative Specialist
U.S. Department of Veterans Affairs
Jacksonville, NC
01.2023 - 07.2023
- Delivered accurate information to Veterans on benefits and entitlements through remote communication via telephone and email.
- Communicated information on how to properly submit a claim and appeal, the documents and required evidence needed to initiate a claim or appeal.
- Applied knowledge regarding various benefits included but not limited to compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, fiduciary assistance, general Social Security Administration benefits programs and other Federal, state, and local domestic relations and assistance programs.
- Thorough knowledge on the process of change of address requests, establishment of, or change of direct deposit banking information, burial allowance claims, dependency claims and other related duties.
- Ensured a consistent and quality workflow to provide Veterans and inquiries excellent customer service by demonstrating skills consistent with the VBA philosophy.
- GS-0901-5 step 01
- 40 Hours/Week
Emergency Department Technician
Virginia Hospital Center
Arlington, VA
12.2016 - 01.2020
- Assisted physicians and RNs in delivering direct patient care during critical emergency situations.
- Conducted EKGs, phlebotomy, wound care, splinting, and diagnostic support.
- Coordinated safe and timely transport of patients throughout hospital to facilitate efficient care.
- Ensured safe and timely transport of patients throughout the hospital.
- Monitored vital signs and promptly reported changes to nursing staff to ensure timely interventions.
- Full time 40 hours/ week
Newborn Hearing Screener
Mednax | INOVA Fairfax Hospital
Fairfax, VA
12.2015 - 05.2017
- Educated families about benefits of early hearing screening, fostering informed decision-making.
- Educated families on the importance of early hearing screening.
- Documented screening results and managed insurance and billing processes to ensure compliance and accuracy.
- PRN
- 20 hours/week
Patient Care Assistant
Virginia Hospital Center
Arlington, VA
09.2015 - 06.2016
- Monitored patient conditions and reported changes to nursing staff to facilitate timely interventions.
- Assisted nursing staff with patient care activities, enhancing patient comfort and safety throughout care.
- Full Time 40 hours/week
Education
Bachelor of Science - Community Health
George Mason University
Fairfax, VA12-2019
Associate of Science - General Studies
Northern Virginia Community College
Alexandria, VA01-2015
Skills
- Office administration
- Data entry
- Electronic health records
- Clinical documentation
- Workflow management
- Patient scheduling
- EMR / EHR
- Medical Terminology
- Phlebotomy
- Medical office procedures
- Immunization administration
- Medical Billing & Coding
- Healthcare documentation
- Patient intake procedures
Certification
- CPR and First Aid
- CCMA - Certified Clinical Medical Assistant
LANGUAGES
English (native)
Spanish (fluent)
Timeline
Unit Secretary
Inova
03.2026 - Current
Medical Assistant
INOVA Cares Clinic For Children
03.2024 - 03.2026
Legal Administrative Specialist
U.S. Department of Veterans Affairs
01.2023 - 07.2023
Emergency Department Technician
Virginia Hospital Center
12.2016 - 01.2020
Newborn Hearing Screener
Mednax | INOVA Fairfax Hospital
12.2015 - 05.2017
Patient Care Assistant
Virginia Hospital Center
09.2015 - 06.2016
Associate of Science - General Studies
Northern Virginia Community College
Bachelor of Science - Community Health
George Mason University