Gisselle De Leon
Stafford
Summary
- I acquire in-depth knowledge of customer relations, sales and service. I possess the ability to take any action necessary to complete each task. Highly organized, detail-oriented, and goal-oriented leader known for exceptional work ethic and commitment to excellent service. Team player, and demonstrates exemplary written and oral communication skills and is proficient in computer software programs such as Microsoft Office, Adobe Photoshop, and Final Cut Pro.
Bilingual Proficient
- English: Read, Write, Speak
- Spanish: Read, Write, Speak
Overview
11
11
years of professional experience
Work History
Treatment Coordinator
Planet Dental
Laredo, Texas
08.2022 - 11.2024
- Maximizes the sales and number of services closed by: establishing the patient’s goals and major motivating factor for treatment, informing patients about the benefits, risks, and cost of various treatments, selling the skills of the dentist, and emphasizing the value of the needed services in relation to the cost.
- Updates treatment plan information in the company system at the direction of the treating Doctor; collects and allocates patient payments.
- Consultations- Accept hand-off from the Doctor and acknowledge comments and/or concerns communicated by the Doctor and the patient to ensure the patient accepts treatment.
- Executes patient consults to ensure patients understand the Doctor's treatment plan.
- Educate patients regarding insurance benefits and affordable payment methods including third-party lending.
- Partners with the Doctor and patient to facilitate the patient completing the Doctor’s recommended treatment plan.
- Partners with the practice support center to appoint patients with a sense of urgency, ensuring access for walk-in and emergency patients.
- Updates treatment plan information in company systems at the direction of the treating Doctor using Dentrix.
- Tracks patients who have pending and incomplete treatment; and brings patients back in for additional consultations as necessary.
Front Desk/Receptionist
Hector Lopez DDS
Laredo, Texas
12.2022 - 08.2023
- Lead administrative duties such as filing, mailing, and patient file creation as needed.
- Prepare patient charts and daily schedules for the dentist, hygienist, dental assistants, and dental team members.
- Calculate fees, coordinate financial agreements, and process payment including cash and credit card transactions.
- Schedule, cancel, and reschedule patient appointments and make reminder phone calls.
Server
Park Lane Tavern
Fredericksburg, Virginia
08.2018 - 08.2021
- Answer questions or make recommendations for complementary products.
- Deal with complaints or problems with a positive attitude.
- Collaborate with other restaurant servers and kitchen/bar staff.
- Issue bills and accept payment.
- Assist with special events for large crowds.
- Promptly address customer service issues and refer customers to management when necessary.
- Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return.
- Anticipate guests' needs in order to facilitate an enjoyable dining experience.
Medical Assistant/Receptionist
Century Pediatrics
Stafford, Virginia
05.2018 - 08.2019
- Liaise between medical departments with discretion and professionalism.
- Communicate medical results to patients under clinical supervision.
- Professionally assist doctors, staff, visitors, and patients.
- Greet and attend to patients in person and over the phone.
- Complete accurate documentation of patient visits.
- Maintain confidentiality of all doctor, staff, and patient information.
- Schedule appointments between doctors and patients.
- Perform all duties within HIPAA regulations.
Server/Hostess
Pancho Villa
Stafford, Virginia
02.2015 - 05.2018
- Trained effectively to learn to communicate with all types of people from around the world.
- Learned to handle stressful situations in the most efficient manner possible.
- Dynamic and energetic during all shifts.
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Inventory Associate
Rosner Toyota
Fredericksburg, Virginia
07.2015 - 09.2017
- Inspects cars to detect damage and to verify presence of accessories listed on invoice, such as spare tires and radio and stereo equipment.
- Anticipated, identified, and fulfilled guests' needs in a timely efficient manner.
- Exceptional at building rapport with a diverse range of customers, as well as co-workers.
Inventory Associate
Sheehy Ford
Richmond, Virginia
01.2015 - 03.2017
- Assigns stock control numbers to cars, and catalogs and stores keys.
- Relocate cars, following sales, to maximize use of space and maintain car lots in order.
- Maintain and comply with routine to clean vehicle interior to ensure the car remains in show conditions.
Assistant Manager/Cashier
Cosi Inc.
Reston, Virginia
12.2013 - 05.2016
- Interpersonal Communication/Written and Verbal Communication.
- Operating the cash register and handling cash transactions with customers.
- Answer customers' questions and provide information on procedures or policies.
- Monitor checkout stations to ensure that they have adequate cash available and that they are stocked appropriately.
Education
High School Diploma -
Brooke Point High School
Stafford, Virginia06-2016
Skills
- PLANNING COORDINATION
- EXCELLENT MULTITASKING ABILITY
- OFFICE ADMINISTRATION
- ORGANIZATION AND COMMUNICATION
- FINANCIAL COUNSELING
- ADMIRABLE WORK ETHIC
- CUSTOMER RELATIONS
- SALES AND SERVICE
- FLEXIBLE
- PROFESSIONAL APPEARANCE, ATTITUDE, AND DEMEANOR
- HIPAA COMPLIANCE
Timeline
Front Desk/Receptionist
Hector Lopez DDS
12.2022 - 08.2023
Treatment Coordinator
Planet Dental
08.2022 - 11.2024
Server
Park Lane Tavern
08.2018 - 08.2021
Medical Assistant/Receptionist
Century Pediatrics
05.2018 - 08.2019
Inventory Associate
Rosner Toyota
07.2015 - 09.2017
Server/Hostess
Pancho Villa
02.2015 - 05.2018
Inventory Associate
Sheehy Ford
01.2015 - 03.2017
Assistant Manager/Cashier
Cosi Inc.
12.2013 - 05.2016
High School Diploma -
Brooke Point High School