Gisselle Hernandez-Ambrosio
Charlottesville
Summary
Dedicated manager with a proven track record in customer service, team leadership, and operational efficiency. Committed to enhancing customer satisfaction and streamlining processes for optimal service delivery.
Overview
6
6
years of professional experience
Work History
Manager
El Comalito
Charlottesville, VA
09.2020 - Current
- Led team in daily operations, ensuring optimal service quality and efficiency.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented new schedule, increasing workforce productivity and accountability.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Trained new staff on menu knowledge and service protocols, fostering a collaborative team environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining high standards of quality.
- Developed and maintained strong relationships with regular patrons, encouraging repeat business through personalized service.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
High School Diploma -
Albemarle High School
Charlottesville, VASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
El Comalito
09.2020 - Current
High School Diploma -
Albemarle High School