Glenda Altizer
Wytheville
Summary
Results-driven Lead Sales Associate with proven expertise in customer service, team leadership, and inventory management. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Overview
34
34
years of professional experience
Work History
Lead Sales Associate
ABC of VA
Hillsville
09.2024 - 12.2025
- Supervised daily sales operations and maintained high customer service standards.
- Trained and mentored new sales associates on product knowledge and best practices.
- Assisted customers in selecting products that fit their needs and preferences.
- Managed inventory levels and ensured proper stock organization on the sales floor.
- Collaborated with team members to develop engaging promotional displays and strategies.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Conducted regular assessments of sales techniques to improve team performance.
- Assisted with the training of new sales associates.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Provided customer service to ensure satisfaction.
- Greeted customers and provided product information.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Maintained neatness and cleanliness throughout the store environment.
- Cross-trained on different positions to best support team during peak periods.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Assisted customers with online ordering inquiries or problems.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Organized store displays for maximum visibility of products.
- Built repeat customer base by driving excellent loyalty program and data capture.
- Identified opportunities for process improvements within the sales department.
Stay at home mom
Family Day Care
Wytheville
05.2015 - 08.2024
- Completed day-to-day duties accurately and efficiently.
Front End Manager/Dairy Department Manager
K-VA-T Food Stores Inc.
Wytheville
03.2009 - 05.2015
- Managed front-end operations to enhance customer service experience.
- Trained and supervised cashiers on efficient checkout procedures.
- Resolved customer inquiries and issues with effective communication skills.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Resolved technical issues related to the front end development process.
- Managed daily operations of dairy department and ensured product quality.
- Ordered inventory and maintained optimal stock levels for dairy products.
- Collaborated with vendors to negotiate pricing and delivery schedules.
- Ensured all products were properly stored according to industry standards.
Farm Hand
Family Farm (Horse Trainer)
Wytheville
01.1992 - 01.2009
- Operated tractors and farm machinery for planting and harvesting duties.
- Assisted with livestock care, feeding, and health monitoring tasks.
- Maintained equipment by performing routine checks and basic repairs.
- Loaded and unloaded trucks with supplies or products from the farm.
- Cared for livestock, including feeding, watering, and providing medical attention when necessary.
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
- Provided assistance during birthing events for livestock animals.
Education
High School Diploma -
George Wythe High School
Wytheville, VA05-1991
Skills
- Sales techniques
- Inventory management
- Visual merchandising
- Customer relationship management
- Cash handling
- Team collaboration
Timeline
Lead Sales Associate
ABC of VA
09.2024 - 12.2025
Stay at home mom
Family Day Care
05.2015 - 08.2024
Front End Manager/Dairy Department Manager
K-VA-T Food Stores Inc.
03.2009 - 05.2015
Farm Hand
Family Farm (Horse Trainer)
01.1992 - 01.2009
High School Diploma -
George Wythe High School