Glennis Velasquez-Mejia
SPRINGFIELD
Summary
Highly-motivated student well-versed in customer service. Seeking a professional position to expand my experience and knowledge, while continuing to pursue my college degree. Experienced in managing and working along teams contributing to a productive and positive work environment.
Overview
5
5
years of professional experience
Work History
Server/Banquet Captain
1799 Prime Steak and Seafood
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collaborated with the kitchen staff to ensure timely delivery of food and beverages to banquet tables.
- Responded promptly to guest requests or concerns, resolving issues in a professional manner.
- Trained new banquet servers on proper serving techniques and company procedures.
- Demonstrated excellent time management skills by efficiently serving multiple courses to large groups.
Manager/Server
Rustico Restaurant
06.2020 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained a positive and welcoming attitude.
Education
Bachelor of Science - Bioinformatics
George Mason University
Fairfax, VA12-2025
Associate of Science - Biology
Northern Virginia Community College
Annandale, VA06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Teamwork and collaboration
- Memory retention
- R programming language
- Python programming
- Genomic data analysis
- Biostatistics
- Problem-solving
- Writing reports
- PCR techniques
- Electrophoresis techniques
- Laboratory experiments
Languages
English
Spanish
Timeline
Server/Banquet Captain
1799 Prime Steak and Seafood
12.2022 - Current
Manager/Server
Rustico Restaurant
06.2020 - 03.2022
Bachelor of Science - Bioinformatics
George Mason University
Associate of Science - Biology
Northern Virginia Community College
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