Summary
Overview
Work History
Education
Skills
Timeline
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Gloria Shabazz

Gloria Shabazz

Henrico

Summary

Dynamic and dedicated licensed cosmetologist with a proven track record in client retention and satisfaction at Self Employed. Expert in upselling services and fostering a culture of continuous learning. Exceptional social skills and time management abilities, ensuring high-quality service and compliance with health standards. Committed to promoting healthy hair care techniques.

Professional beauty specialist well-versed in delivering wide range of cosmetic treatments to diverse clientele. Known for collaborative approach and achieving high client satisfaction through tailored services. Reliable team member adapting to changing client needs, with expertise in skincare and hair techniques.

Overview

43
43
years of professional experience

Work History

Cosmetologist

Self Employed
05.2003 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.

Cosmetologist /Salon Owner/Operator

Self Employed
03.1993 - 03.2003
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
  • Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
  • Fostered culture of continuous learning among staff, leading to improved service offerings and client satisfaction.
  • Developed loyal following of clients by providing high-quality services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Selector

Defense General Supply Center
06.1982 - 09.1986
  • using forklifts and other lift equipment.
  • Order picker working in warehouses,
  • Pulled orders quickly to maintain demanding productivity goals.
  • Entered package information into company's computer system.

Education

High School Diploma -

John F Kennedy Highschool

No Degree - Cosmetology

Flair Beauty Academy
Richmond VA
01-1988

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist

Timeline

Cosmetologist

Self Employed
05.2003 - Current

Cosmetologist /Salon Owner/Operator

Self Employed
03.1993 - 03.2003

Selector

Defense General Supply Center
06.1982 - 09.1986

High School Diploma -

John F Kennedy Highschool

No Degree - Cosmetology

Flair Beauty Academy

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Gloria Shabazz