Goddess Lovelace
Chesapeake
Summary
Accomplished Senior Customer Preservation Specialist and New Hire Sales Manager with a proven track record at Progressive and Hub International. Excelled in enhancing customer satisfaction, reducing attrition rates, and boosting sales through expert risk analysis and relationship management. Skilled in fostering teamwork and collaboration, with a knack for identifying and implementing risk management solutions.
Overview
6
6
years of professional experience
Work History
Senior Customer Preservation Specialist
Progressive
03.2023 - Current
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
- Established strong relationships with key accounts, fostering loyalty and long-term client retention.
- Spearheaded a peer recognition program within the department that incentivized excellent performance, fostering a culture of teamwork and collaboration.
- Served as a trusted advisor for clients seeking guidance regarding risk management strategies, helping them make informed decisions about their insurance needs.
- Managed a team of insurance agents, providing training and support to maximize sales performance and customer service quality.
New Hire Sales Manager
Hub International
04.2019 - 03.2023
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Led a successful sales team by providing ongoing training, support, and performance evaluations.
- Conducted comprehensive risk assessments for potential clients, ensuring proper coverage levels were recommended and implemented.
Education
Bachelor of Science - Accounting And Finance
Berkeley College
New York, NY12-2007
Skills
- Client needs assessment
- Records management
- Risk analysis
- Relationship building and management
Timeline
Senior Customer Preservation Specialist
Progressive
03.2023 - Current
New Hire Sales Manager
Hub International
04.2019 - 03.2023
Bachelor of Science - Accounting And Finance
Berkeley College
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