Grace Blankenship
Richlands
Summary
Versatile and achievement-oriented professional with a proven track record at Oasis Wellness Spa LLC, excelling in office management and customer service. Demonstrated ability to maintain confidentiality, streamline office operations, and foster strong relationships, underpinned by adeptness in data entry and organizational skills. Successfully enhanced customer satisfaction and operational efficiency through innovative process improvements.
Overview
3
3
years of professional experience
Work History
Office Manager
Oasis Wellness Spa LLC
06.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
Substitute Teacher, K-5
Tazewell County Public Schools
12.2023 - Current
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
Cashier
The Clinic Pharmacy
01.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Bull Cook
Bad Axery
06.2022 - 12.2022
- Prepared diverse menu items to enhance customer dining experiences.
- Maintained cleanliness of kitchen areas to ensure sanitary food preparation.
- Assisted in inventory management, reducing waste and ensuring fresh stock.
- Trained new kitchen staff in meal preparation and safety protocols.
- Cleaned and sanitized workstations to uphold health regulations.
Education
Bachelor of Science - Human Services
East Tennessee State University
Johnson City, TN12-2025
High School Diploma -
Richlands High School
Richlands, VA05-2023
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Bookkeeping
- Relationship building
Timeline
Office Manager
Oasis Wellness Spa LLC
06.2024 - Current
Substitute Teacher, K-5
Tazewell County Public Schools
12.2023 - Current
Cashier
The Clinic Pharmacy
01.2023 - 08.2023
Bull Cook
Bad Axery
06.2022 - 12.2022
Bachelor of Science - Human Services
East Tennessee State University
High School Diploma -
Richlands High School
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