Grace Grubb
Richmond
Summary
Responsible individual talented in working as part of effective teams or in solitary roles. Focused, reliable and committed to wildlife and land management. Looking to join an organization as a passionate as I am.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
Mechanicsville Animal Hospital
Mechanicsville
11.2022 - Current
- Communicated with patients with compassion while keeping medical information private.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Processed financial transactions for clients.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Monitored front desk operations to ensure a smooth flow of traffic during peak hours.
- Greeted clients and their pets upon arrival at the clinic.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Scheduled appointments, optimizing patient satisfaction, provider time, and treatment room utilization.
- Straightened up the waiting room to maintain a neat and organized space.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Pet-care Associate
PetSmart Charities
Sandston
04.2020 - 11.2022
- Followed precise feeding instructions and schedules for animals under care.
- Monitored the health of all animals in care and reported any changes to the management team.
- Stayed on top of laundry, sweeping, and disinfection protocols.
- Educated customers about proper nutrition for their pets based on breed and age requirements.
- Administered medications as prescribed by a veterinarian.
- Promoted optimal animal health by feeding and watering on a regular schedule.
- Emptied litter boxes, refilled with fresh litter, and cleaned animal bedding.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
Caregiver Attendant
Virginia Department Of Social Services
Midlothian
07.2018 - 02.2020
- Provided entertainment and companionship through conversation, reading, and board games.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments, and run errands.
- Supported bathing, dressing, and personal care needs.
- Provided compassionate care while ensuring client safety and comfort.
Education
Bachelor of Science - Wildlife Conservation
Unity Environmental University
New Gloucester, ME03-2025
Associate of Science -
Richard Bland College of William And Mary
Petersburg, VA04-2021
Skills
- Animal care
- Data collection
- Problem-solving
- Organizational skills
- Interpersonal communication
- Dependable and responsible
- Multitasking
- Microsoft Word & Excel Software Proficiency
Accomplishments
- Graduated Magna cum laude with my Associate's from Richard Bland College of William and Mary and Magna cum laude with my Bachelor's from Unity Environmental University
- Co-founded the Richard Bland Pollinator & Garden Club which successful brought native bee hives to our campus and created a garden for all students and faculties to enjoy
Affiliations
Volunteer Work
Frog Watch Citizen Science Program:
Start date March 2025- Predicated end date is September 2025
- Through this volunteer program hosted by the Rockwood Nature Center in Chesterfield, Virginia I became a certified frog watcher. My duties include monitoring a wetland of my choice from March to August in order to identify and record frog species via their mating calls. All data is reported to the Virginia Herpetological Society to better understand population numbers and update range maps. I also am monitoring specifically for the Eastern spadefoot toad (Scaphiopus holbrookii) due to their threatened status.
Wildlife Center of Virginia:
Start Date November, 2024 - Still involved currently
As a rehabilitation and treatment volunteer I perform many different tasks, some of which include
* Food preparation for mammals, birds, reptiles, and amphibians
* Conducting weight checks and recording consumed meals based on percentages
* Performing husbandry for a variety of species such as Eastern box turtles, Eastern ratsnakes, Eastern hognose snakes, cornsnakes, painted turtles, Eastern snapping turtles, and treefrogs of varying species
*Cleaning and disinfecting dishes, enclosures, and other surfaces
*Performing flight tests on raptor species to ensure they are ready for release
*Identifying and collecting browse for mammal species such as cottontail rabbits
*Assisting medical staff with handling, blood draws, data collection, radiographs, and paperwork
Timeline
Veterinary Receptionist
Mechanicsville Animal Hospital
11.2022 - Current
Pet-care Associate
PetSmart Charities
04.2020 - 11.2022
Caregiver Attendant
Virginia Department Of Social Services
07.2018 - 02.2020
Bachelor of Science - Wildlife Conservation
Unity Environmental University
Associate of Science -
Richard Bland College of William And Mary
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