Grace Hicks
Abingdon
Summary
Dedicated professional with strong multitasking and communication skills. Experienced in managing dining room operations and enhancing guest experiences, ready to drive improved service outcomes and operational efficiency.
Overview
6
6
years of professional experience
Work History
Manager/Server
D2 Restaurant Group
Abingdon, VA
10.2025 - 02.2026
- Managed dining room operations to ensure smooth service flow and guest satisfaction.
- Trained and mentored new server staff on menu knowledge and customer service standards.
- Collaborated with kitchen staff to coordinate timely food delivery and resolve order discrepancies.
- Monitored guest feedback to enhance dining experience and address concerns promptly.
- Developed strong relationships with repeat customers, fostering loyalty and enhancing overall ambiance.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained staff members on use of POS system.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed orders efficiently using POS system, ensuring accuracy in transactions.
Sales Associate
Ace Hardware
Marion, VA
09.2023 - 12.2024
- Assisted customers with product selection and provided knowledgeable advice on hardware solutions.
- Maintained organized displays and ensured merchandise was well-stocked and visually appealing.
- Processed transactions accurately using point-of-sale systems, enhancing customer satisfaction.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Participated in promotional events, driving engagement and increasing foot traffic in the store.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assistant Manager
GPM Investments
Glade Spring, VA
11.2019 - 02.2022
- Coordinated daily operations to ensure efficient store performance and customer satisfaction.
- Developed staff training programs to enhance team productivity and service quality.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales trends to inform merchandising strategies and improve product placement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Science - Criminal Justice
Virginia Highlands Community
Abingdon, VA05-2016
Skills
- Safe food handling
- Multitasking skills
- Cash handling
- Exceptional communication
- Team management
- Guest relations
- Food and beverage preparation
- Quality control
- Staff motivation
- Order accuracy
- Service prioritization
- High volume dining
- Kitchen staff coordination
- Tableside service
Timeline
Manager/Server
D2 Restaurant Group
10.2025 - 02.2026
Sales Associate
Ace Hardware
09.2023 - 12.2024
Assistant Manager
GPM Investments
11.2019 - 02.2022
Associate of Science - Criminal Justice
Virginia Highlands Community