Grace Lutz
Williamsburg
Summary
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Williamsburg Landing
Williamsburg, VA
11.2023 - Current
- Trained new staff on menu items, service standards, and health regulations to maintain quality.
- Implemented feedback mechanisms to gather guest insights for continuous service improvement.
- Collaborated with kitchen team to streamline order processes and reduce turnaround times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Anna's Brick Oven
Williamsburg, VA
01.2021 - 11.2023
- Greeted and seated guests, ensuring efficient flow of dining room operations.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Reported problematic guests to management to foster safe and pleasant environment.
- Coordinated with kitchen and waitstaff to ensure timely food service and guest needs were met.
Education
High School Diploma -
Warhill High School
Williamsburg, VACertificate -
Assisted Living Activity Program Certification
VA02-2026
Skills
- Exceptional customer service
- Guest engagement
- Service prioritization
- Team collaboration
- Order accuracy
- Food safety practices
- Suggestive selling
- Relationship management
- Daily specials memorization
- Team member support
Certification
- Assisted Living Activity Program Certification Training - 40 contact hours
Timeline
Server
Williamsburg Landing
11.2023 - Current
Restaurant Hostess
Anna's Brick Oven
01.2021 - 11.2023
High School Diploma -
Warhill High School
Certificate -
Assisted Living Activity Program Certification