Grace Nasarenko
Arlington,VA
Summary
Member-focused professional with experience in leadership roles within service-oriented environments, emphasizing clear communication, operational effectiveness, and stakeholder support. Proven ability to serve as a reliable point of contact, manage competing priorities, and resolve issues with professionalism and empathy. Seeking to transition into new field, leveraging transferable skills to drive success and innovation.
Overview
2
2
years of professional experience
Work History
Pet Sitter
Rover.com
Arlington, VA
03.2024 - Current
- Maintained clear communication with pet owners, updating them on pets' behavior and health.
- Managed multiple pet sitting assignments simultaneously, demonstrating strong organizational skills.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Intern
Rehab 2 Perform
Tysons Corner, VA
05.2025 - 08.2025
- Streamlined daily office operations by supporting administrative workflows, enabling efficient task coordination and prioritization.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Managed patient-physician communication by serving as a primary point of contact, resolving inquiries, coordinating information, and maintaining a high standard of customer service.
Team Leader
Gatorade
State College, PA
06.2024 - 08.2024
- Collaborated with teams to assess needs for athletic programs and camps, addressing requests efficiently and adapting to changing conditions throughout the day.
- Assisted in coordinating schedules, logistics, and workflow management for hydration station setup, and coverage, ensuring reliable service across multiple events and locations.
- Took initiative to anticipate refill needs and proactively address issues before they disrupted events.
Education
Bachelor of Science - Rehabilitation And Human Services
The Pennsylvania State University
University Park, PA12-2025
Skills
- Adaptability and dependability
- Customer service excellence
- Teamwork and collaboration
- Client relations
- Complaint resolution
- Attention to detail
Timeline
Intern
Rehab 2 Perform
05.2025 - 08.2025
Team Leader
Gatorade
06.2024 - 08.2024
Pet Sitter
Rover.com
03.2024 - Current
Bachelor of Science - Rehabilitation And Human Services
The Pennsylvania State University