Grace Shorden
Unionville
Summary
Dynamic and organized receptionist with proven expertise at E.M. Dodgers, enhancing front desk efficiency and client satisfaction. Skilled in appointment scheduling and data entry, I streamlined operations and resolved customer issues effectively, ensuring a welcoming environment. My strong telephone skills and time management contributed to a positive first impression for all visitors.
Overview
2026
2026
years of professional experience
Work History
Teacher's Assistant
Orange County Schools
03.2025 - 05.2025
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Instructed and monitored students in use and care of equipment and materials.
- Conducted literature and resource research to support classroom projects.
- Supported classroom teacher in managing a diverse classroom of students.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Managed the distribution and collection of textbooks and other teaching materials.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Utilized educational technology to enhance classroom learning.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
Receptionist
E.M. Dodgers
01.2020 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
- Sanitized common areas such as lobbies, hallways and break rooms daily.
- Organized storage closets in order to keep items easily accessible.
- Efficiently managed time between multiple tasks throughout the day.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Dusted furniture and fixtures in assigned areas.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Emptied trash cans and disposed of waste materials properly.
- Provided assistance with laundry services for guests on a weekly basis.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Sanitized frequented areas and equipment using approved supplies.
- Kept business entrances clean, tidy and professional in appearance.
Cleaning Assistant
Tina’s cleaning
- Organized storage closets in order to keep items easily accessible.
- Efficiently managed time between multiple tasks throughout the day.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Dusted furniture and fixtures in assigned areas.
- Maintained cleaning equipment in good working condition.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Emptied trash cans and disposed of waste materials properly.
- Provided assistance with laundry services for guests on a weekly basis.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Education
GED -
Germanna Community College
Locust Dale, VA05.2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
Timeline
Teacher's Assistant
Orange County Schools
03.2025 - 05.2025
Receptionist
E.M. Dodgers
01.2020 - 05.2024
Cleaning Assistant
Tina’s cleaning
GED -
Germanna Community College