Gracie Cutrell
Chesapeake
Summary
A hardworking professional who offers hospitality experience, and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle a demanding workload. Also, is a motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives, and a strong work ethic to any team.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Chick's Oyster Bar
Virginia Beach
05.2023 - 08.2024
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Operated cash register accurately to process customer transactions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - Speech Communications And Disorders
University of Virginia
Charlottesville, VA05-2026
High School Diploma -
Norfolk Collegiate School
Norfolk, VA05-2022
Skills
- Customer service
- Active listening
- Team collaboration
- Patience and tolerance
- Time management
- Supply restocking
- Table assignment accuracy
- Strong multitasking
- Assertiveness
- Conflict resolution
- High volume dining
- Cash handling
- Social perceptiveness
- Reliability
- Communication strategies
- Professionalism
- Adaptability to change
- Organizational skills
Affiliations
- Member, National Speech-Language Hearing Association (NSSLHA) Chapter, University of Virginia
- Active participant in the NSSLHA Treasury Committee, responsible for designing and managing merchandise such as sweatshirts, shirts, stickers, and pins for fundraising and awareness efforts.
- Student Member, American Speech-Language-Hearing Association (ASHA)
- Engaged in professional development and networking opportunities within the field of speech-language pathology through ASHA’s resources and events.
Timeline
Restaurant Hostess
Chick's Oyster Bar
05.2023 - 08.2024
Bachelor of Science - Speech Communications And Disorders
University of Virginia
High School Diploma -
Norfolk Collegiate School
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