Grayson Zia

• Maintaining the datacenter environment and ensuring all customer server environments are secure, operational, and highly available through continuous proactive monitoring, customer support, and scheduled maintenance preparation
• Dressed and labeled cables for easy identification and traceability.
• Moved and installed shelves, power strips, rails, servers, switches and other equipment.
• Installed and managed structured cabling infrastructure.
• Identified and reported problem devices and replaced defective parts.

• Provide systems availability monitoring and reporting

• Perform Incident capture, verification, diagnostics and

• Perform data and system backups and restores

• Perform Level I designated first call resolution

• Accepted tasks and documented status using ticketing system, time reports and email.
• Entered device locations and cable connections into database.
• Assisted with performing infrastructure readiness tests.
• Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.

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• Performed regular security checks on the data center facility and its equipment to ensure compliance with established security protocols.
• Monitored CCTV surveillance systems and identified any suspicious activities or persons in order to take corrective action as needed.
• Conducted investigations into incidents of unauthorized access, system failures, and other potential security breaches.
• Provided guidance to data center personnel regarding proper security procedures and policies.
• Ensured that all personnel entering the data center had appropriate building and room access privileges.
• Created incident reports for any security-related events or occurrences within the data center environment.
• Worked closely with operations teams to respond appropriately to equipment maintenance needs.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
• Investigated reported incidents to protect company assets.
• Provided friendly and professional assistance to employees, visitors and customers.
• Responded promptly and appropriately to vendor ticket requests for customers via ServiceNow and Zoho Desk ticketing system.

• Conducted regular patrols of the premises to identify potential threats or safety hazards.
• Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
• Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
• Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
• Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
• worked closely with maintenance in notifying personnel of needed building repairs.
• Secured premises and personnel by patrolling property and monitoring surveillance cameras.
• Inspected posts and met with subordinates to outline tasks and responsibilities.
• Led security team and contributed to on-call shifts.
• Conducted site reviews and security audits and made recommendations to management based on findings.
• Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
• Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
• Led and directed investigations of accidents, thefts and property loss on premises.
• Responded immediately to security threats, breaches and emergencies, following proper protocols.
• Implemented new security protocols to prohibit trespassing and increase safety.

Awarded employee recognition.

Graduated from the NVCJT Academy – 144th Session, Basic Law Enforcement Officer Training School.

• Patrolled assigned area in patrol vehicle, responding to calls for service and providing assistance as needed.
• Maintained a daily log of activities, arrests and other incidents encountered while on patrol.
• Assisted with investigations, including gathering evidence, interviewing witnesses and suspects, writing reports, and testifying in court proceedings.
• Conducted traffic stops and issued citations for violations of motor vehicle laws.
• Investigated suspicious activity or persons in order to protect citizens from criminal activity.
• Responded to emergency scenes to provide medical assistance, crowd control, and security.
• Enforced state laws and local ordinances through the use of verbal warnings or physical arrest when necessary.
• Collaborated with other law enforcement agencies to share information and resources related to crime prevention initiatives.
• Performed administrative duties such as completing incident reports, preparing affidavits for search warrants, and maintaining records of arrests made.
• Attended training sessions on topics such as firearm safety, defensive tactics, legal updates, first aid and CPR certification courses.
• Patrolled grounds and buildings on foot, by bicycle or via car to monitor activity and deter crime.
• Assisted sworn officers in field with traffic control.
• Supported sworn officers by taking police reports regarding minor incidents from citizens.
• Prepared and issued parking citations to vehicles parked illegally.
• Wrote detailed arrest and accident reports.

• Transcribed exact wording for wide-ranging conversations.
• Captioned telephone conversations verbatim to facilitate accurate communications.
• Assisted with emergency calls by captioning and relaying critical information.
• Identified and documented software bugs, errors and defects.

• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Assisted with preparing reports, presentations and other documents as requested by management staff.
• Provided technical support to customers over the phone and in person.
• Resolved customer issues by troubleshooting hardware, software, and network-related problems.
• Assisted with installation of new hardware and software systems.
• Configured computers, laptops, printers, and other peripherals for users.