Summary
Overview
Work History
Education
Skills
Target Role
Timeline
Generic

Greg Shaw Seegars

Arlington

Summary

Product-minded innovator focused on building AI-powered experiences that unlock efficiency, insight, and scale. I thrive at the intersection of process design, user signals, and emerging technologies—translating behavioral data into actionable strategy. With hands-on experience in tools like ChatGPT and Copilot Studio, I partner cross-functionally to launch agent-powered solutions and optimize human-machine interaction across the enterprise. Comfortable in ambiguity and fast-evolving environments, I bring a collaborative, insight-driven approach to every product I help shape

Overview

3
3
years of professional experience

Work History

AI Strategy & Salesforce Operations Manager

T-Mobile
Bethesda
10.2024 - Current
  • Driving enterprise AI readiness through Salesforce’s native Agentforce tooling, shaping the roadmap for agent-powered automation.
  • Defining the business case and MVP requirements across segmentation, churn, and predictive analytics use cases.
  • Orchestrating alignment with cybersecurity, procurement, data, and engineering to move quickly within constraints.
  • Building adoption playbooks and enablement tracks based on user behavior signals.
  • Conducts internal enablement sessions and office hours to drive product adoption and empower end users.
  • Synthesizes user feedback into actionable Jira stories that inform the product backlog.
  • Partners cross-functionally with Product and IT to plan, prioritize, and execute Jira sprints, aligned with strategic goals.

AI Strategy Manager

T-Mobile
Bethesda
02.2024 - 10.2024
  • Launched the first external-facing chatbot under Microsoft Copilot Studio, owned end-to-end product development.
  • Defined performance KPIs, conducted funnel analysis, and translated insights into iterative design updates.
  • Led syncs with lifecycle marketing, support, and IT to ensure alignment across user journey stages.

Automation Solutions Architect

T-Mobile
Bethesda
01.2023 - 01.2024
  • Designed internal automation tools that served 75,000+ rideshare agents, reducing support volume significantly.
  • Turned real-time customer behaviors into rules-based workflows and journey triggers.
  • Created knowledge systems to document and scale product learnings.

Education

Some College (No Degree) - Information Technology

University of Maryland, College Park

Skills

  • Product Operations
  • Behavioral Insights
  • Journey Mapping
  • Lifecycle Optimization
  • MVP Planning
  • Jira
  • Salesforce
  • ChatGPT
  • Copilot Studio
  • Experimentation Planning
  • Executive Communication
  • Enablement Strategy
  • AI strategy
  • Cross-functional collaboration
  • Jira project management
  • Performance analysis
  • Process optimization

Target Role

Associate Product Manager – Agentic AI

Timeline

AI Strategy & Salesforce Operations Manager

T-Mobile
10.2024 - Current

AI Strategy Manager

T-Mobile
02.2024 - 10.2024

Automation Solutions Architect

T-Mobile
01.2023 - 01.2024

Some College (No Degree) - Information Technology

University of Maryland, College Park
Greg Shaw Seegars