Greg Shaw Seegars
Arlington
Summary
Product-minded innovator focused on building AI-powered experiences that unlock efficiency, insight, and scale. I thrive at the intersection of process design, user signals, and emerging technologies—translating behavioral data into actionable strategy. With hands-on experience in tools like ChatGPT and Copilot Studio, I partner cross-functionally to launch agent-powered solutions and optimize human-machine interaction across the enterprise. Comfortable in ambiguity and fast-evolving environments, I bring a collaborative, insight-driven approach to every product I help shape
Overview
3
3
years of professional experience
Work History
AI Strategy & Salesforce Operations Manager
T-Mobile
Bethesda
10.2024 - Current
- Driving enterprise AI readiness through Salesforce’s native Agentforce tooling, shaping the roadmap for agent-powered automation.
- Defining the business case and MVP requirements across segmentation, churn, and predictive analytics use cases.
- Orchestrating alignment with cybersecurity, procurement, data, and engineering to move quickly within constraints.
- Building adoption playbooks and enablement tracks based on user behavior signals.
- Conducts internal enablement sessions and office hours to drive product adoption and empower end users.
- Synthesizes user feedback into actionable Jira stories that inform the product backlog.
- Partners cross-functionally with Product and IT to plan, prioritize, and execute Jira sprints, aligned with strategic goals.
AI Strategy Manager
T-Mobile
Bethesda
02.2024 - 10.2024
- Launched the first external-facing chatbot under Microsoft Copilot Studio, owned end-to-end product development.
- Defined performance KPIs, conducted funnel analysis, and translated insights into iterative design updates.
- Led syncs with lifecycle marketing, support, and IT to ensure alignment across user journey stages.
Automation Solutions Architect
T-Mobile
Bethesda
01.2023 - 01.2024
- Designed internal automation tools that served 75,000+ rideshare agents, reducing support volume significantly.
- Turned real-time customer behaviors into rules-based workflows and journey triggers.
- Created knowledge systems to document and scale product learnings.
Education
Some College (No Degree) - Information Technology
University of Maryland, College Park
Skills
- Product Operations
- Behavioral Insights
- Journey Mapping
- Lifecycle Optimization
- MVP Planning
- Jira
- Salesforce
- ChatGPT
- Copilot Studio
- Experimentation Planning
- Executive Communication
- Enablement Strategy
- AI strategy
- Cross-functional collaboration
- Jira project management
- Performance analysis
- Process optimization
Target Role
Associate Product Manager – Agentic AI
Timeline
AI Strategy & Salesforce Operations Manager
T-Mobile
10.2024 - Current
AI Strategy Manager
T-Mobile
02.2024 - 10.2024
Automation Solutions Architect
T-Mobile
01.2023 - 01.2024
Some College (No Degree) - Information Technology
University of Maryland, College Park
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