Gregory Byram
Woodbridge,VA
Summary
With a proven track record at Lindsay Chevrolet, I excel in customer service and vehicle assessment, driving satisfaction and loyalty. Expert in multitasking and fostering team collaboration, I've significantly increased sales and efficiency. My leadership at All Tune And Lube and Merchants Tire & Auto highlights my ability to exceed targets and implement effective strategies.
Overview
17
17
years of professional experience
Work History
Service Advisor
Lindsay Chevrolet
01.2014 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Managed 10 government agency accounts and 15 fleet company's provide estimates
General Manager
All Tune And Lube
10.2013 - 01.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed 15 members of a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Service Manager
Merchants Tire & Auto
06.2008 - 10.2012
- Resolved customer complaints in professional and timely manner.
- Met with 10-15 customers daily to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Managed daily p-card purchase
Education
High School Diploma -
Potomac Senior High School
Dumfries, VA06-2003
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Service estimates
- Service recommendations
- Team player mentality
- Complaint resolution
- Client rapport
- Team collaboration
- Warranty claims process management
Mark of Excellence award winner
GM Mark of excellence award winner, With the top CSI, Service retenton
Timeline
Service Advisor
Lindsay Chevrolet
01.2014 - Current
General Manager
All Tune And Lube
10.2013 - 01.2014
Service Manager
Merchants Tire & Auto
06.2008 - 10.2012
High School Diploma -
Potomac Senior High School
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