Gregory Cull
Crimora,VA
Summary
Dynamic Operations Manager with a proven track record at Rebelstork, driving a 316% volume increase while enhancing team size from 6 to over 40. Expert in warehouse management and staff training, I excel in operational excellence and employee engagement, implementing performance metrics that elevate productivity and quality.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sr Operations Manager
Rebelstork
09.2023 - 04.2025
- Managed a 120,000 square foot warehouse floor.
- Led a 6-person team and increased it to 40+ team members in an 8-week period.
- Handled a volume increase of 316% in 8 weeks, including onboarding and training 30+ new employees while maintaining FIFO standards.
- Worked with the tech team to advance the efficiency of the proprietary software.
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees.
- Developed and implemented quality control procedures that improved product quality by 2%.
- Implemented performance metrics tracking system, providing real-time visibility into operational performance.
Operations Manager
Optoro
11.2014 - 09.2023
- Managed portions of a 200,000 square foot warehouse floor.
- Collaborated with software team to enhance warehouse tools to increase productivity.
- Participated in Kaizen events to enhance workflow and efficiencies.
- Insured inventory integrity was maintained through various audit processes.
- Managed shipping of repair vendor products and maintained Service-Level Agreement standards, increasing yield by 20%.
- Implemented, organized and sustained 5S initiatives.
- Increased sort UPH by almost 300%, from 110 to 300 unit per hour.
- Completed Six Sigma Green Belt course.
- Constructed personal KPI's to align with company KPI's and achieve company's vision.
- Promoted from Tester, to Team Lead, to Supervisor and eventually to Operations Manager within a 2-year period.
Geek Squad Consultation Agent
Best Buy
06.2012 - 11.2014
- Provided technical support to end users, troubleshooting hardware and software issues.
- Maintained accurate documentation of all support requests and resolutions in ticketing system.
- Demonstrated strong problem-solving skills by quickly identifying root causes of technical issues.
- Performed regular maintenance tasks such as software updates, virus scans, and system backups.
- Assisted in the evaluation and selection of new software applications to meet business needs.
Managing Partner/Owner
Towson Quizno's
04.2009 - 05.2012
- ServSafe certified.
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance.
- Contributed to the corporate design of a Delaware based LLC which sustained a Quiznos restaurant in a prime business/retail location in downtown Towson for three years.
- Optimized supply-chain management and cost of goods sold by securing relationships with symbiotic partners in local sister-stores, saving 15% in food costs.
- Developed a peak time analysis plan to ensure proper scheduling of employees to maintain optimal coverage during high-surge intervals.
- Conducted regular inspections of the facility to ensure compliance with health and safety regulations.
Legal Reviewer
Axiant
03.2008 - 04.2009
- Reviewed receivables case files for suit viability and referred for next action.
- Organized case files for attorneys prior to court.
- Attended court with attorneys to interact with defendants and establish payment arrangements via consent order.
Planning Coordinator
Siemens Medical Solutions
01.2006 - 01.2007
- Acted as liaison between Siemens' customers and field engineers to coordinate the scheduling of Preventative Maintenance and Modifications to Siemens' medical equipment.
- Optimized field coverage for down-site calls.
- Ordered parts for field engineers to be delivered on time for completion of Preventative Maintenance/Modifications during scheduled period.
- Coordinated and scheduled service appointments for a team of 8 technicians.
- Managed incoming customer calls, addressing inquiries and providing assistance in a timely manner.
- Dispatched technicians to customer locations based on urgency and availability, optimizing efficiency and minimizing response time.
Department Manager
Lowe's Home Improvement
03.2003 - 08.2006
- Responded to and resolved customer service issues while maintaining the highest company integrity and standards.
- Conducted appraisals, performance reviews, and maintained training standards to improve store operations and customer service.
- Maintained merchandising and operations standards by following procedure and plan-o-grams and adapting to these when allowed and where applicable to increase sales and effectiveness.
- Reviewed inventory levels in key products and order products to maintain effective sales levels.
- Unloaded, staged and stocked product from trucks using forklift and reach-lift truck.
- Oversaw inventory management, including ordering, receiving, and maintaining appropriate stock levels.
Loan Specialist
Collegiate Funding Services
01.2001 - 01.2003
- Provided customers with information regarding Federal Student Loan Consolidation program.
- Responded to inquiries and researched and resolved challenge areas related to the loan-processing department.
- Served as liaison between other departments in the resolution of client issues.
- Performed follow-up on applications received to clarify essential information.
- Performed accurate data entry of customer information in a fast-paced call center environment.
- Worked effectively within team environment and perform other job-related duties as assigned.
- Generated new business and established rapport through follow-up and detailed service.
Store Manager
The Athlete's Foot
01.1997 - 01.2001
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Managed a $3.5 million athletic footwear store.
- Hired and trained staff of up to 20 team members.
- Customer service duties performed to ensure customer satisfaction remained high and drive return business.
- Conducted yearly inventories utilizing outside companies and maintained shrink below 1.2% each year.
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making.
Education
High School -
Spotsylvania High School
Spotsylvania, VA06-1991
Skills
- MS Office Tool Suite
- Warehouse management
- Inventory control
- Quality assurance
- Performance metrics
- Process improvement
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Cross-functional coordination
- Operations management
- Cost reduction
- KPI tracking
- Standard operating procedures
- Workforce planning
- Supplier monitoring
- Staff training/development
- Team building
- Continuous improvement
- Various Proprietary Corporate Software tool Suites
Certification
Six Sigma Green Belt
References
References available upon request.
Timeline
Sr Operations Manager
Rebelstork
09.2023 - 04.2025
Operations Manager
Optoro
11.2014 - 09.2023
Geek Squad Consultation Agent
Best Buy
06.2012 - 11.2014
Managing Partner/Owner
Towson Quizno's
04.2009 - 05.2012
Legal Reviewer
Axiant
03.2008 - 04.2009
Planning Coordinator
Siemens Medical Solutions
01.2006 - 01.2007
Department Manager
Lowe's Home Improvement
03.2003 - 08.2006
Loan Specialist
Collegiate Funding Services
01.2001 - 01.2003
Store Manager
The Athlete's Foot
01.1997 - 01.2001
High School -
Spotsylvania High School