Dynamic professional with strong communication and leadership skills. Experienced in managing daily operations and training new employees, committed to fostering a positive work environment and delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Shift Leader
Neighborhood Laundromat Hull Street
Midlothian, VA
06.2024 - Current
Supervised daily operations, ensuring efficient workflow and customer satisfaction.
Trained new staff on how to use equipment and laundry products like sanitizer, detergent, enzyme remover.
Managed inventory levels.
Resolved customer inquiries and complaints, promoting positive experiences and loyalty.
Troubleshot and reported issues with equipment, including washing machines, vending machines, and laundromat card dispensers.
Completed cash and credit card transactions accurately using POS software.
Implemented process improvements that streamlined laundry services, reducing turnaround times.
Cashier/Shelf Stocker
Styles Bi-RIte
Midlothian, VA
09.2022 - 05.2024
Processed customer transactions accurately and efficiently using point-of-sale systems.
Maintained cleanliness and organization of checkout area to enhance customer experience.
Assisted customers with product inquiries, providing knowledgeable recommendations and support.
Collaborated with team members to streamline operations during peak hours, improving service speed.
Answered questions about store policies and addressed customer concerns.