Gregory Jones
Woodbridge
Summary
Vice President with over 18 years in strategic planning and team leadership, driving branch operations to boost customer satisfaction and revenue. Recognized for exceeding sales goals through talent development and effective coaching. Committed to community engagement and continuous performance enhancement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER
Chase Bank
Vienna
03.2023 - Current
- Led branch operations, achieving significant growth in customer satisfaction and revenue metrics.
- Recruited and developed top talent, aligning staffing with growth objectives to enhance performance.
- Streamlined operational processes, increasing transaction efficiency and elevating customer satisfaction.
- Analyzed branch performance data, implementing strategies that resulted in noticeable productivity gains.
- Introduced a customer feedback system, leading to measurable improvements in service quality.
- Fostered community partnerships, enhancing service reach and reinforcing local ties.
- Executed targeted recruitment strategies, attracting high-caliber candidates through career fairs.
- Orchestrated cross-departmental initiatives, enhancing relationships with key partners and generating new business opportunities.
FINANCIAL CENTER MANAGER
Bank of America
Alexandria
04.2014 - 02.2019
- Managed branch operations, achieving significant growth in consumer and revenue metrics.
- Led branch operations, enhancing customer satisfaction and fostering community partnerships.
- Streamlined branch operations, achieving noticeable gains in customer satisfaction and increased revenue generation.
- Streamlined operational processes, enhancing transaction efficiency and boosting customer satisfaction metrics.
- Increased deposits and investments through strategic collaboration with internal partners.
- Drove seamless customer experiences with Chase Wealth Management, Business Banking, and Home Lending.
- Orchestrated cross-departmental initiatives to enhance client services, strengthening relationships with key partners and driving business opportunities.
- Analyzed branch performance data to identify areas for improvement, implementing targeted strategies that led to noticeable gains in overall productivity.
- Enhanced branch operations through implementation of new service protocols, resulting in improved customer satisfaction scores.
- Analyzed customer feedback to refine service delivery, leading to marked improvements in client retention rates.
- Implemented a new customer feedback system, leading to measurable improvements in service quality and increased client satisfaction scores.
- Collaborated with specialists to expand banking relationships and enhance service offerings.
- Fostered a positive team environment, mentoring staff to enhance their skills and foster personal growth, resulting in higher employee satisfaction.
- Recruited and developed top talent, aligning staffing with growth objectives to boost performance.
- Developed and executed targeted recruitment strategies, attracting high-caliber talent that aligned with the branch's growth objectives.
- Executed recruitment strategies, including career fairs, to meet staffing needs and support growth.
- Led a team of 10, enhancing branch efficiency and boosting customer satisfaction.
- Partnered with cross-functional teams to implement strategic initiatives, strengthening community ties and expanding service reach.
ASSISTANT MANAGER
Bank of America
Alexandria
05.2012 - 04.2014
- Boosted sales by 175% and maintained a 95% audit score, showcasing strategic planning skills.
- Developed annual business plans, driving profitability and aligning with market demands.
- Managed team of 15 to foster collaboration, contributing to achievement of revenue goals.
- Streamlined recruitment and training, ensuring staff met strategic objectives.
- Implemented process improvements in loan application reviews, enhancing turnaround time and boosting customer satisfaction.
- Developed tailored financial solutions for clients, resulting in increased loan uptake and strengthened client relationships.
- Fostered teamwork among staff, leading to a cohesive environment that improved overall branch performance.
- Analyzed market trends to adjust service offerings, driving noticeable gains in branch competitiveness.
- Mentored new associates, promoting a culture of continuous learning and professional development.
- Oversaw daily branch operations, enhancing loan processing efficiency and achieving noticeable gains in customer satisfaction.
- Advised clients on financial products, achieving a 12% increase in portfolio growth.
- Managed client accounts, resolving 98% of inquiries promptly, enhancing customer satisfaction.
- Collaborated with teams to streamline processes, reducing transaction times by 7 minutes on average.
- Cultivated strong customer relationships, enhancing client trust and satisfaction through personalized banking solutions.
- Streamlined account opening process, reducing wait times and improving customer experience significantly.
- Analyzed client financial needs to recommend tailored products, driving measurable increases in cross-selling opportunities.
- Educated clients on investment options, strengthening portfolio diversification and client engagement.
- Partnered with team members to achieve monthly sales targets, fostering a culture of shared success and accountability.
- Enhanced client account management processes, leading to improved efficiency and a marked increase in customer retention rates.
- Resolved client issues efficiently, enhancing customer feedback and loyalty.
- Analyzed sales data to identify trends, contributing to strategic planning and growth.
- Supported team in achieving sales targets, driving revenue and customer satisfaction.
- Delivered exceptional customer service, fostering strong client relationships and enhancing overall satisfaction.
- Partnered with team members to resolve complex inquiries, resulting in timely solutions and strengthened team dynamics.
- Analyzed customer feedback to identify service gaps, leading to targeted training initiatives and noticeable improvements.
- Maintained accurate transaction records and performed daily audits to ensure compliance with banking regulations.
- Implemented new account management protocols, significantly enhancing customer satisfaction and retention rates.
- Implemented new account management protocols, significantly enhancing customer satisfaction and retention rates.
PERSONAL BANKER
Bank of America
Arlington
06.2010 - 05.2012
SALES AND SERVICE SPECIALIST
Bank of America
Lake Ridge
05.2009 - 06.2010
BANK TELLER
Bank of America
Woodbridge
05.2007 - 05.2009
Education
Some College (No Degree) - BUSINESS ADMINISTRATION
JWU
Providence, RI06-2026
Skills
- Branch operations
- Sales and team leadership
- Sales training
- Customer service and experience
- Strategic planning
- Financial management
- Coaching and performance metrics
- Local market analysis
Additional Information - Accomplishments
- Assisted customers with transactions, enhancing satisfaction through efficient service.
- Processed daily transactions accurately, reducing errors and improving branch efficiency.
- Resolved customer inquiries promptly, fostering trust and loyalty.
- Collaborated with team to streamline operations, achieving faster service times.
- Managed cash flow effectively, ensuring accurate end-of-day balances.
- Processed daily transactions efficiently, ensuring accuracy and reducing customer wait times, leading to enhanced client satisfaction.
- Worked closely with team members to streamline cash handling procedures, resulting in improved workflow and reduced discrepancies.
- Maintained precise records of transactions and reconciled accounts daily, upholding financial integrity and compliance with banking regulations.
- Educated customers on banking products, successfully increasing product uptake and fostering long-term client relationships.
- Demonstrated a strong commitment to customer service, consistently receiving positive feedback and contributing to a welcoming banking environment.
- Demonstrated strong customer service skills, actively listening to client needs and providing tailored solutions to enhance satisfaction.
- Ranked top 20 Assistant Managers in the Mid-Atlantic Market.
- Exceeded Sales Objectives in 2012 and 2013.
- Achieved top percentile in monthly sales in March 2013.
- Received Outstanding Performance Award for managing risk.
Certification
- CompTia Security+701
Timeline
BRANCH MANAGER
Chase Bank
03.2023 - Current
FINANCIAL CENTER MANAGER
Bank of America
04.2014 - 02.2019
ASSISTANT MANAGER
Bank of America
05.2012 - 04.2014
PERSONAL BANKER
Bank of America
06.2010 - 05.2012
SALES AND SERVICE SPECIALIST
Bank of America
05.2009 - 06.2010
BANK TELLER
Bank of America
05.2007 - 05.2009
Some College (No Degree) - BUSINESS ADMINISTRATION
JWU