Gregory Terry
Roanoke
Summary
Seasoned Healthcare IT Professional with a proven track record at Elevance Health, adept in Oracle SBC & ECB management and excelling in vendor performance monitoring. Demonstrated expertise in change management and effective verbal communication, leading successful projects for office transitions. Skilled in root-cause analysis, enhancing unified communication solutions across large-scale environments.
Overview
27
27
years of professional experience
Work History
Infrastructure Services Analyst Senior Advisor
Elevance Health
07.2007 - Current
- Support Voice and Network Services in a large corporate environment with other 70,000 employees
- Manage vendor relationship with SIP service providers
- Install, program, and manage Oracle SBCs and ECBs
- Manage and maintain on premise Avaya Voice Infrastructure including
- Manage VMware servers in the Avaya POD environment
- Maintain Datacenter inventory using Nlyte Software
- Utlize Infoblox to maintain DHCP Scopes
- Lead Projects for opening and closing offices
LAN/Voice Analyst
Allstate Insurance Co
09.1997 - 07.2007
- Manage and maintain telecommunication systems
- Troubleshoot and resolve software and hardware issues for support center personnel
- Install and configure Cisco Switches
- Maintain and configure user desktop images
- Developed Knowledge Management Tool for use by Insurance Agents and Support Staff
- Maintained SQL Database for Knowledge Management Tool
Education
Bachelor of Science - Business Administration
05-2004
Associate of Science - Business Administration
05-2001
Skills
- Root-cause analysis
- Change Management Expertise
- Oracle SBC & ECB Knowledge
- Vendor Performance Monitoring
- Research and Analysis
- Project Coordination
- Effective Verbal Communication
- Unified Communication Solutions Management
Training
- Oracle SBC
- Oracle ECB
- Cisco ICND1 and ICND 2
- Avaya
- Scrum Master 1 and 2
- PMI PMP
- Sologic RCA
Timeline
Infrastructure Services Analyst Senior Advisor - Elevance Health
07.2007 - Current
LAN/Voice Analyst - Allstate Insurance Co
09.1997 - 07.2007
Averett University - Bachelor of Science, Business Administration
Virginia Western Community College - Associate of Science, Business Administration
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