Gregory Thomas
Triangle
Summary
Dynamic and results-oriented professional with extensive experience at Genesis Logistics, adept in customer service and order processing. Excelled in enhancing productivity and reducing error rates through effective problem resolution and critical thinking. Proven track record of improving customer satisfaction and loyalty, demonstrating exceptional computer proficiency and active listening skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Order Filler Picker
Genesis Logistics
03.2024 - 01.2025
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained optimal stock levels through efficient communication with purchasing team regarding reorder needs.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Reduced errors in inventory management by conducting regular audits and updating records accordingly.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Transported merchandise pallets to move in warehouse.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Completed inventory accounts to keep records current and promote accurate ordering.
Professional Mover
All My Sons
03.2022 - 01.2025
- Ensured timely completion of moving projects by effectively managing time and resources.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
- Contributed to positive company reputation by providing exceptional customer service at all times.
- Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
- Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
- Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
- Developed strong rapport with customers, addressing any concerns or special requests to ensure a smooth moving experience.
- Negotiated challenging obstacles like narrow hallways or staircases with large furniture pieces while minimizing property damage risks.
- Consistently met deadlines for moving projects by working efficiently under pressure without sacrificing quality or safety standards.
- Managed inventory of packing supplies, maintaining adequate stock levels to accommodate various project sizes.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a high level of safety for both clients'' possessions and team members through proper lifting techniques and equipment usage.
- Displayed strong attention to detail when handling fragile items, ensuring they arrived at their destination undamaged.
- Maintained a clean work environment, disposing of waste materials responsibly after each move.
- Collected over $[Amount] in customer payments daily and kept detailed documentation.
- Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction.
- Continuously sought opportunities for professional development, attending industry conferences and training seminars to stay current on best practices in the moving industry.
- Worked closely with sales team members to address client inquiries and provide accurate estimates for potential jobs.
- Strapped items down over protective padding to secure throughout transportation.
- Arranged items at destination according to customer requests and instructions.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and [Action].
- Moved furniture and boxes using utility dolly and truck ramp.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed safety protocols to prevent accidents and injuries.
- Followed verbal and written instructions to properly move and ship products.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Inspected items for damage and reported issues to supervisor for resolution.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Managed warehouse operations and verified proper shipment procedures.
Driver Helper
Elyesse Interiors
09.2017 - 03.2022
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Assisted driver with product or package deliveries to residential and commercial locations.
- . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
- Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
- Displayed very good communication and customer service skills.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Supported smooth warehouse operations by participating in the sorting, staging, and storage of incoming shipments.
- Communicated effectively with dispatchers, providing real-time updates on delivery progress and potential delays.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
- Assisted with shipment preparation and documentation to support accuracy and proper tracking.
- Achieved punctual deliveries through diligent route planning while accounting for traffic patterns or road closures.
- Escalated any customer issues or concerns promptly, fostering strong relationships between the company and its clients.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Helped train new employees in safe practices and warehouse procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Provided excellent customer service, resolving inquiries and issues on spot.
- Assisted in loading and unloading of goods, ensuring no damage to products.
- Ensured timely delivery of goods, maintaining strict adherence to delivery schedules.
Warehouse Worker
Hilldrup Moving & Storage
04.2011 - 09.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Optimized storage space, rearranging items to better utilize available square footage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Moved furniture and boxes using utility dolly and truck ramp.
- Managed warehouse operations and verified proper shipment procedures.
Call Center Representative
GEICO, Government Employees Insurance
09.2006 - 12.2011
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Identified upselling opportunities to increase revenue generation.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
No Degree - Business Administration
Columbia Southern University
Orange Beach, AL09-2026
High School Diploma -
Forrest Park High School
Woodbridge, VA06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Call center operations
- Follow-up skills
- Call management
- Appointment scheduling
- Order processing
Accomplishments
- Documented and resolved customer issue which led to the CEO (at that time, Tony Nicely) of the company Geico taking a complimentary call while he was visiting our branch.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Commonly referred to as one of, if not the best, workers of any of the companies i've worked for displaying outstanding customer skills and rapport building with not only customers but fellow team members.
Certification
- Forklift Certification
Timeline
Order Filler Picker
Genesis Logistics
03.2024 - 01.2025
Professional Mover
All My Sons
03.2022 - 01.2025
Driver Helper
Elyesse Interiors
09.2017 - 03.2022
Warehouse Worker
Hilldrup Moving & Storage
04.2011 - 09.2017
Call Center Representative
GEICO, Government Employees Insurance
09.2006 - 12.2011
- Forklift Certification
No Degree - Business Administration
Columbia Southern University
High School Diploma -
Forrest Park High School
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