Summary
Overview
Work History
Education
Skills
Timeline
Awarded Presidents Club honor twice in my 17 years at Waldenbooks.
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Gretchen Finn

Midlothian

Summary

Results-oriented professional with extensive experience in cash handling and customer transactions. Proven track record in staff training and inventory management, dedicated to enhancing operational efficiency and team performance.

Overview

46
46
years of professional experience

Work History

Cashier Assistant Manager

Barnes & Noble
01.1998 - 11.2024
  • Managed daily operations of the cash register, ensuring efficient customer transactions and satisfaction.
  • Trained and supervised new staff on cash handling procedures and customer service techniques.
  • Developed scheduling strategies to optimize staff coverage during peak hours, improving service speed.
  • Monitored inventory levels and coordinated restocking to maintain product availability and sales flow.

Manager

Waldenbooks
10.1978 - 12.1998
  • Managed daily operations by overseeing staff schedules, ensuring optimal coverage and customer satisfaction.
  • Led the team in achieving high sales performance through effective inventory management and product displays.
  • Developed and implemented promotional strategies that increased foot traffic and enhanced customer engagement.
  • Trained new staff on customer service protocols, enhancing team efficiency and service quality.

Education

Master of Science - English Literature

University of Wisconsin, Madison
Madison, WI
05.2001 -

Bachelor of Science - English

Iowa State University
Ames, IA
05.2001 -

Skills

Cash management

Cash register operation

Customer transactions

Sales performance

Inventory management

Scheduling strategies

Staff training

Customer service

Timeline

Master of Science - English Literature

University of Wisconsin, Madison
05.2001 -

Bachelor of Science - English

Iowa State University
05.2001 -

Cashier Assistant Manager

Barnes & Noble
01.1998 - 11.2024

Manager

Waldenbooks
10.1978 - 12.1998

Awarded Presidents Club honor twice in my 17 years at Waldenbooks.

This award was given to the top 10 managers in the US each year.  Winning twice was unique.

Gretchen Finn