Gretchen Gerner
Hampton Inn by Hilton
Stafford
1
Certification
2027
years of professional experience
Experienced hospitality professional with strong focus on delivering exceptional customer service. Adept at managing front desk operations, handling guest inquiries, and resolving issues efficiently. Known for fostering team collaboration and adapting to changing needs to achieve desired results. Skilled in multitasking, communication, and maintaining a welcoming environment for guests.
Work History
Front Desk Attendant
1 Year 2 Months- Greeted and checked in guests, ensuring seamless arrival experiences.
- Managed reservations using property management system to maintain accurate booking records.
- Handled guest complaints professionally, resolving issues to enhance satisfaction levels.
- Processed guest payments and reconciled cash drawer at the end of each shift.
- Coordinated housekeeping requests to ensure timely room readiness for incoming guests.
- Collaborated with team members to maintain cleanliness and organization of front desk area.
- Attended to needs of visitors by aiding and providing customer service in a fast-paced environment.
- Monitored inventory of supplies, ordering replenishments to support operations.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Trained new staff members in customer service techniques and hotel operations.
Officer/Student Leader
9 Months- Planned and managed community events, successfully increasing financial support for the program.
- Partnered with fellow officers to curate innovative and engaging experiences for events and clubs.
- Facilitated creative activities that enhanced skill-building and strengthened peer relationships among students.
- Monitored and controlled budget allocations and expenses, ensuring fiscal responsibility for events.
- Facilitated volunteer organization by aligning skills with availability.
- Crafted detailed forms and documents to streamline organizational processes.
- Assisted in event setup and breakdown, maintaining organization of props and equipment.
- Developed promotional materials, including posters and announcements, to enhance visibility of company events and clubs.
Performer
2 Years 3 Months- Collaborated with cast members to develop character interpretations, improving performance quality and audience connection.
- Participated in rehearsals, providing feedback and adapting performances based on director's guidance.
- Engaged with audience members post-performance to promote company initiatives and collect actionable feedback for future performances.
- Adapted quickly to changes in scripts or direction, demonstrating flexibility under tight deadlines or last-minute adjustments.
- Contributed creative ideas during production development sessions, fostering innovative concepts that enhanced audience engagement.
- Managed time to maintain academic success while attending an intensive rehearsal schedule.
Intern, Craft Fair Sales Assistant
- Supported booth setup, managed sales, and provided customer service to enhance visitor experience.
- Processed customer order requests and transactions to ensure smooth purchasing flow.
Education
High School Diploma
- 4.35 GPA
- Ranked in Top 6% of class
- summa cum laude graduate
- Elected Officer of the Brooke Point Theater Company
- Completed AP course in Calculus
Bachelor of Science - Hospitality Management
- Hilton Foundation DEI Scholar Scholarship Recipient
- 3.9 GPA
Skills
Front desk operations
Customer Service
Guest relations
Cash Handling
Event support
Microsoft Office
Certification
- Valid CPR certification through the American Heart Association
Honors & Awards
1st Place – Business Ethics, FBLA
Timeline
Officer/Student Leader
Brooke Point Theater Company
08.2025 - 05.2026Read More
Front Desk Attendant
Hampton Inn by Hilton
05.2025 - CurrentRead More
Performer
Brooke Point Theater Company
08.2023 - 11.2025Read More
Intern, Craft Fair Sales Assistant
It’s Personal, NJ
2018 - 2019Read More
Brooke Point High School
High School Diploma
Read More
University of Nevada, Las Vegas
Bachelor of Science from Hospitality Management
Read More