Gretchen Castillo
Norfolk
Summary
Adaptable high school graduate (3.7 GPA) and US Air Force veteran with 6+ years of work experience and a proven knowledge of customer communications, conflict resolution, and customer satisfaction. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Aiming to leverage my abilities to successfully fill the any Customer Service Member role at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Ten Ten Family Restaurant
Norfolk
11.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with team members to deliver timely service during peak hours.
- Followed health and safety regulations to ensure a safe dining experience.
- Provided quality customer service with a friendly attitude.
Customer Service Manager
Food Lion Grocery
Norfolk
06.2025 - Current
- Trained and developed team members on customer interaction standards.
- Maintained knowledge of store products and promotions for accurate service delivery.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Crew Member & Crew Trainer
Raising Cane's Restaurants
Norfolk
05.2023 - 06.2025
- Collaborated with team members to ensure smooth restaurant operations.
- Followed food safety guidelines to maintain high quality standards.
- Trained new crew members on operational procedures and best practices.
- Resolved customer complaints in a professional manner.
Sale Associate
Walmart
Sebring
11.2021 - 04.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales Associate
Buc-ee's
Houston
09.2021 - 10.2021
- Collaborated with team members to enhance customer experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Private Swim Instructor
Paige's Swim Academy
Houston
06.2021 - 08.2021
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
Server
Cowpokes Watering Hole
Sebring
06.2019 - 05.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
High School Diploma -
Sebring High School
Sebring, FLSkills
- Policy and Procedure Adherence
- Verbal and Written Communication
- Customer Service
- Time Management
- Store Opening and Closing
- Product Signage and Labeling
- Stocking and Receiving
- Cash Handling
- Retail Effectiveness
Certification
- Microsoft Office Certified - 2021
- BLS Certified - 2022
Timeline
Restaurant Team Member
Ten Ten Family Restaurant
11.2025 - Current
Customer Service Manager
Food Lion Grocery
06.2025 - Current
Crew Member & Crew Trainer
Raising Cane's Restaurants
05.2023 - 06.2025
Sale Associate
Walmart
11.2021 - 04.2022
Sales Associate
Buc-ee's
09.2021 - 10.2021
Private Swim Instructor
Paige's Swim Academy
06.2021 - 08.2021
Server
Cowpokes Watering Hole
06.2019 - 05.2021
High School Diploma -
Sebring High School