Lawrence Dual
Norfolk
Summary
Professional hospitality specialist with strong background in guest services and luxury environments. Adept at anticipating needs, resolving issues, and ensuring seamless experience for guests. Known for exceptional communication skills, adaptability, and collaborative approach to achieving high standards. Proficient in managing reservations, coordinating activities, and delivering personalized service to enhance guest satisfaction.
Overview
2027
2027
years of professional experience
Work History
Concierge Attendant & Maintenance
Harbour Place Condominiums
Norfolk, VA
09.2008 - Current
- Provided exceptional customer service, ensuring a positive resident experience and satisfaction.
- Served as the main point of contact between residents and various departments within the property.
- Managed concierge desk operations, maintaining a professional and organized environment at all times.
- Organized daily delivery of newspapers, magazines, and packages for residents.
- Conducted regular inventory checks of essential items required for fulfilling residents requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Managed check-in and check-out procedures for guests.
Kennel Attendant
Chesapeake Animal Hospital
Chesapeake, VA
03.2006 - 12.2006
- Provided daily care for animals, ensuring cleanliness and comfort in kennel environment.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Monitored animal behavior and reported any concerns to veterinarians promptly for timely intervention.
- Assisted in training new team members on proper handling techniques and facility protocols.
Front Desk Concierge and Security Personnel
Carlton House Luxury Condominiums & Midtown at Reston Luxury Condo
Washington, DC
2005 - 2006
- Coordinated maintenance requests, improving response times and resident communication.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Monitored premises to ensure safety and security of residents and guests.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Building Engineer
CMC Management Corp.
Fairfax, VA
2005 - 2006
- Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
- Responded quickly to emergencies and summoned additional assistance to mitigate potentially hazardous situations.
- Stooped, stood, climbed and lifted heavy equipment to perform installations.
- Engaged with tenants to collect feedback on building amenities, leading to targeted improvements.
- Performed routine maintenance tasks on various building equipment, ensuring optimal operation and minimizing downtime.
- Increased building safety, conducted thorough fire safety checks and updated emergency plans.
- Collaborated closely with security personnel to ensure comprehensive protection of the facilities physical assets.
Boiler Operator
George Mason University
Fairfax, VA
1994 - 2005
- Monitored boiler systems, identifying and troubleshooting operational issues promptly.
- Operated and maintained high-pressure boilers to ensure optimal performance and safety compliance.
- Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
- Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
- Observed boiler and auxiliary units to detect malfunctions, change burners and tighten pipes and fittings and more.
Education
High School Diploma -
Booker T Washington High School
Norfolk, VANo Degree - General Studies
Commonwealth Community College
Norfolk, VANorthern Virginia School of Security
Skills
- Strong multitasking
- Patience and composure
- Team player attitude
- Reliability and punctuality
- Discretion and confidentiality
- Basic Computer skills (MS Excel, MS PowerPoint, Forklift, Hand tools, power tools, light carpentry
- US Mailing equipment
- Driving
- Exceptional communication
Timeline
Concierge Attendant & Maintenance
Harbour Place Condominiums
09.2008 - Current
Kennel Attendant
Chesapeake Animal Hospital
03.2006 - 12.2006
Front Desk Concierge and Security Personnel
Carlton House Luxury Condominiums & Midtown at Reston Luxury Condo
2005 - 2006
Building Engineer
CMC Management Corp.
2005 - 2006
Boiler Operator
George Mason University
1994 - 2005
High School Diploma -
Booker T Washington High School
No Degree - General Studies
Commonwealth Community College
Northern Virginia School of Security