Grissell Hernandez
Hampton
Summary
Versatile EVS Housekeeper recognized for strong attention to detail and adaptability. Proven ability to enhance cleanliness through effective cleaning practices while supporting team collaboration to meet dynamic facility needs.
Dedicated professional with over 10 years of experience in housekeeping and front desk operations. Skilled in implementing effective cleaning strategies and providing exceptional customer service, contributing to a positive patient experience and efficient facility operations.
Overview
25
25
years of professional experience
Work History
EVS Housekeeper
Riverside Rehabilitation Hospital
Yorktown, VA
06.2023 - Current
- Operated cleaning equipment, including floor scrubbers and vacuums, to maintain facility standards.
- Ensured cleanliness and sanitation of patient rooms and common areas, adhering to infection control protocols.
- Monitored and replenished cleaning supplies, ensuring availability for daily operations.
- Implemented best practices for waste disposal, contributing to a safer environment for patients and staff.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
Front Desk Receptionist
TPMG OBGYN
Newport News, VA
08.2005 - 09.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between patients and medical staff, enhancing workflow efficiency.
- Monitored inventory of office supplies, ensuring timely replenishment to support daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
EVS Housekeeper
Eastern State Hospital
Williamsburg, VA
09.2016 - 03.2023
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs and safety requirements.
- Trained new staff on cleaning protocols and safety procedures, enhancing team efficiency.
- Conducted regular inspections of facilities to identify maintenance issues and report findings promptly.
- Developed strategies for improving workflow in housekeeping operations, optimizing time management and resource use.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
- Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility''s cleanliness standards.
- Provided exceptional customer service to both internal and external customers while maintaining professional demeanor at all times.
Front Desk Receptionist
Behavior Medicine
Newport News, VA
05.2002 - 05.2003
- Implemented office procedures that improved operational efficiency and reduced wait times.
- Trained new reception staff on office policies and software applications for seamless onboarding.
- Developed protocols for handling sensitive patient information in compliance with privacy regulations.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted visitors warmly, creating positive first impression of organization.
Front Desk Receptionist
The Chesapeake
Newport News, VA
10.2001 - 04.2002
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized and maintained files and records to ensure up-to-date documentation.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Provided basic technical support for front office equipment, minimizing downtime.
- Streamlined check-in processes, reducing wait times for guests.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Resolved customer problems and complaints.
Education
Administrative Assistant
New Horizon Education Center
Hampton, VA08-2016
Trade School Diploma - Medical Assistant
Kee Business College
Newport News, VA12-2001
High School Diploma -
Waukegan High School
Waukegan, IL12-1994
Skills
- Restroom cleaning
- Sanitation protocols
- Maintaining inventory
- Dusting surfaces
Languages
Spanish
Native or Bilingual
Timeline
EVS Housekeeper
Riverside Rehabilitation Hospital
06.2023 - Current
EVS Housekeeper
Eastern State Hospital
09.2016 - 03.2023
Front Desk Receptionist
TPMG OBGYN
08.2005 - 09.2026
Front Desk Receptionist
Behavior Medicine
05.2002 - 05.2003
Front Desk Receptionist
The Chesapeake
10.2001 - 04.2002
Administrative Assistant
New Horizon Education Center
Trade School Diploma - Medical Assistant
Kee Business College
High School Diploma -
Waukegan High School