Gwendolyn Henderson
Stafford
Summary
I am a talented Manager with expert team leadership, planning, and organizational skills built during successful career. I work to smoothly equip employees to independently handle daily functions and meet customer needs as well as I am a Diligent trainer and mentor with exceptional management abilities and results-driven approach. My strong role in leadership to drive satisfaction all across the board to build a successful team of individuals who care to showcase their talents in creating the best shopping experience for our customers.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
Five Below
2700 Ppotomac Mills Cir
07.2024 - 03.2026
- Developed customer feedback mechanisms to enhance service quality and drive satisfaction.
- Trained staff on best practices for customer engagement and conflict resolution.
- Analyzed customer trends to identify improvement opportunities in product offerings.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Streamlined daily operations to enhance team efficiency and productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Assisted in recruiting, hiring and training of team members.
Merchandise Manager
Five Below
12.2023 - 06.2024
- Coordinated seasonal markdowns and clearance events to sell through slow-moving inventory efficiently while preserving profit margins.
- Increased sales by implementing strategic merchandise displays and product placements.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained a safe working environment by ensuring compliance with company policies and industry regulations regarding visual merchandising practices.
- Increased sales through strategic product placement and effective visual merchandising techniques.
- Optimized floor plans and fixture layouts to maximize customer flow and improve shopping experience.
Operations Manager
Dollar Tree
5275 Waterway Dr, Dumfries, VA 22025
04.2021 - 09.2023
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Established key performance indicators to monitor operational success and identify areas for enhancement.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cashier
Dollar Tree
5275 Waterway Dr, Dumfries, VA 22025
10.2020 - 04.2021
- Processed customer transactions efficiently using POS system.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Organized merchandise displays to promote seasonal sales and increase visibility.
- Implemented best practices for maintaining cleanliness in checkout area, improving overall store appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Criminal Justice
Monroe College
Bronx, NY05-2022
Skills
- Decision-making
- Team recruiting and hiring
- Teamwork and collaboration
- Customer service
- Time management
- Team leadership
- Staff training and development
- Task delegation
- Operations management
- Shift scheduling
- Expectation setting
- Policy and procedure development
Timeline
Customer Experience Manager
Five Below
07.2024 - 03.2026
Merchandise Manager
Five Below
12.2023 - 06.2024
Operations Manager
Dollar Tree
04.2021 - 09.2023
Cashier
Dollar Tree
10.2020 - 04.2021
Bachelor of Science - Criminal Justice
Monroe College