GWENEVERE KELLER
Fredericksburg
Summary
Customer service professional with 5 years dedicated to executing administrative responsibilities, seeking to harness organizational, communication, and leadership skills to refine processes and bolster business growth.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Abberly Waterstone
01.2024 - Current
- Provide exceptional service to prospective and current residents by conducting tours, handling lease applications, and maintaining resident relations. Assist with daily operations and ensure compliance with leasing policies and procedures.
- Assist with daily operations, compliance, and administrative support for the property management team.
- Knowledgeable in notices, renewals, renewal negotiations, deposit accounting, invoices, and small balance/late letters.
International Billing Specialist
Hilldrup
09.2022 - Current
- Responsible for overseeing the billing process for clients. Processing payments on behalf of clients, maintaining organized financial records to aid reporting, and calculating bill totals by reviewing previous financial statements.
Administrative Assistant
Advanced Care for Women
03.2021 - 09.2022
- Greeted and gathered patient information, verified insurance, and collected payments. Managed medical records, scheduled appointments, and prepared documents. Handled calls, emails, and mail.
Medical Receptionist
Primary & Urgent Care
08.2021 - 01.2022
Customer Service Representative
Victoria’s Secret
09.2020 - 03.2021
Customer Service Representative
Alorica
08.2018 - 09.2020
- Answered calls and chats, resolved complaints, processed orders, and upsold products. Provided product/service information and documented issues in company systems.
Education
General Studies
Brooke Point Highschool
Stafford, VA01.2018
Skills
- Fair Housing Certification
- Software: Yardi, Entrata, Athena, Phreesia
- Leasing & Property Management (2 years)
- Management & Team Leadership (2 years)
- Customer Service (6 years)
- Strong organizational and communication skills
Timeline
Leasing Agent
Abberly Waterstone
01.2024 - Current
International Billing Specialist
Hilldrup
09.2022 - Current
Medical Receptionist
Primary & Urgent Care
08.2021 - 01.2022
Administrative Assistant
Advanced Care for Women
03.2021 - 09.2022
Customer Service Representative
Victoria’s Secret
09.2020 - 03.2021
Customer Service Representative
Alorica
08.2018 - 09.2020
General Studies
Brooke Point Highschool
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