Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Haaris Saifi

Manassas

Summary

Dedicated professional with strong skills in quality control and effective communication. Experience in leading customer service teams to achieve high satisfaction rates and resolve escalated issues promptly. Seeking a law internship.

Overview

3
3
years of professional experience

Work History

Customer Service Team Lead

Food Lion
07.2023 - Current
  • Led customer service team, ensuring exceptional service delivery and satisfaction.
  • Trained new team members on processes and best practices for effective customer interactions.
  • Resolved escalated customer issues, implementing solutions to enhance experience and loyalty.
  • Monitored team performance metrics, providing feedback to improve service quality and efficiency.
  • Coached new team members on service techniques.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.

Education

No Degree - Business Administration

Northern Virginia Community College
Annandale, VA
05-2026

High School Diploma -

Manassas Park High School
Manassas, VA
06-2024

Skills

  • Customer satisfaction
  • Policy enforcement
  • Professional telephone demeanor
  • Order fulfillment
  • Quality control
  • Complaint resolution
  • POS systems expert
  • Cash handling
  • Team management
  • Problem-solving
  • Time management

Languages

English
Native or Bilingual
Farsi
Professional Working
Spanish
Limited Working

Timeline

Customer Service Team Lead

Food Lion
07.2023 - Current

No Degree - Business Administration

Northern Virginia Community College

High School Diploma -

Manassas Park High School
Haaris Saifi