Dedicated professional with strong skills in quality control and effective communication. Experience in leading customer service teams to achieve high satisfaction rates and resolve escalated issues promptly. Seeking a law internship.
Overview
3
3
years of professional experience
Work History
Customer Service Team Lead
Food Lion
07.2023 - Current
Led customer service team, ensuring exceptional service delivery and satisfaction.
Trained new team members on processes and best practices for effective customer interactions.
Resolved escalated customer issues, implementing solutions to enhance experience and loyalty.
Monitored team performance metrics, providing feedback to improve service quality and efficiency.
Coached new team members on service techniques.
Improved customer satisfaction by addressing and resolving complex issues in a timely manner.