Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAILEY GROVES

Mineral

Summary

Detail-oriented professional with extensive experience in operations, client service, and administrative support. Currently pursuing an M.A. in Homeland Security and Emergency Preparedness, complemented by an active Top Secret clearance. Committed to enhancing government operations and achieving public service objectives.

Overview

4
4
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

SOUTHERN PLUMBING OF VA
Oilville
02.2025 - 07.2025
  • Performed clerical duties, including data entry, filing, and maintaining organized records.
  • Entered job costing into Excel spreadsheets and provided accurate reports to project managers.
  • Assisted in scheduling inspections and dig tickets.
  • Collected, sorted, and reconciled credit card receipts daily.
  • Prepared sales and performance reports for commission-based employees.
  • Ensured all costs have been applied to service tickets and properly allocated on commission reports prior to payroll.
  • Obtained permits for service and construction projects as needed.
  • Assisted in maintaining an organized office and assisted other staff as needed.
  • Communicated with vendors to ensure purchase orders are processed, and materials are being delivered to the appropriate job.
  • Helped customers with obtaining financing and tracking the status.
  • Created social media posts, and managed marketing campaigns.
  • Reconciled the payments collected in the field, and performed collection efforts if needed.
  • Collected sub-contractor invoices and ensured they are applied to job costing and communicated to the controller.
  • Assisted in reaching out to lead generators and ensuring customer follow-up.

CONSTRUCTION LABORER

MDG CONTRACTING AND DESIGN
Mineral
08.2022 - 08.2024
  • Assisted in the setup and cleanup of construction sights, ensuring a safe and organized work environment
  • Operated hand and power tools to perform tasks such as drilling, cutting, and assembling materials
  • Worked closely with skilled tradesmen, including carpenters, electricians, and plumbers, to complete various construction tasks
  • Ensured compliance with safety regulations and used personal protective equipment as required

EDUCATION INTERN

VIRGINIA DEPARTMENT OF VETERANS SERVICES
Richmond
05.2022 - 07.2022
  • Served as the first point of contact for inquiries related to the VMSDEP program
  • Informed veterans and their dependents on VMSDEP services
  • Emitted good communication, planning and analytical skills while working alongside program managers
  • Provided superior customer service over the phone and in person and possessed the ability to work independently and with individuals from diverse backgrounds
  • Answered telephones and gave information to callers, took messages, and transferred calls to the appropriate individuals
  • Managed paper and electronic filing systems, recorded information updated paperwork, and maintained documents
  • Created, maintained, and entered weekly student announcements to the VCCS quarterly
  • Communicated and interacted frequently with internal and external customers using both written and verbal communications

MILITARY SERVICES WORK-STUDY STUDENT

J. SARGEANT REYNOLDS COMMUNITY COLLEGE
Richmond
05.2021 - 06.2022
  • Answered telephones and gave information to callers, took messages, and transferred calls to the appropriate individuals
  • Managed paper and electronic filing systems, recorded information updated paperwork, and maintained documents
  • Created, maintained, and entered weekly student announcements to the VCCS quarterly
  • Communicated and interacted frequently with internal and external customers using both written and verbal communications

Education

Master of Arts - Homeland Security And Emergency Prepardness

Virginia Commonwealth University
Richmond, VA
01-2027

BS - Business Management

George Mason University
Fairfax, VA
05-2025

AS - Business Administration

J. Sargent Reynolds Community College
Richmond, VA
06-2022

Skills

  • Organizational skills
  • Analytical skills
  • Time management
  • Critical thinking
  • Communication skills
  • Customer service
  • Microsoft Office proficiency
  • Clerical support
  • Data management
  • Documentation and recordkeeping

Timeline

ADMINISTRATIVE ASSISTANT

SOUTHERN PLUMBING OF VA
02.2025 - 07.2025

CONSTRUCTION LABORER

MDG CONTRACTING AND DESIGN
08.2022 - 08.2024

EDUCATION INTERN

VIRGINIA DEPARTMENT OF VETERANS SERVICES
05.2022 - 07.2022

MILITARY SERVICES WORK-STUDY STUDENT

J. SARGEANT REYNOLDS COMMUNITY COLLEGE
05.2021 - 06.2022

Master of Arts - Homeland Security And Emergency Prepardness

Virginia Commonwealth University

BS - Business Management

George Mason University

AS - Business Administration

J. Sargent Reynolds Community College

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