HAILEY GROVES
Mineral
Summary
Detail-oriented professional with extensive experience in operations, client service, and administrative support. Currently pursuing an M.A. in Homeland Security and Emergency Preparedness, complemented by an active Top Secret clearance. Committed to enhancing government operations and achieving public service objectives.
Overview
4
4
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
SOUTHERN PLUMBING OF VA
Oilville
02.2025 - 07.2025
- Performed clerical duties, including data entry, filing, and maintaining organized records.
- Entered job costing into Excel spreadsheets and provided accurate reports to project managers.
- Assisted in scheduling inspections and dig tickets.
- Collected, sorted, and reconciled credit card receipts daily.
- Prepared sales and performance reports for commission-based employees.
- Ensured all costs have been applied to service tickets and properly allocated on commission reports prior to payroll.
- Obtained permits for service and construction projects as needed.
- Assisted in maintaining an organized office and assisted other staff as needed.
- Communicated with vendors to ensure purchase orders are processed, and materials are being delivered to the appropriate job.
- Helped customers with obtaining financing and tracking the status.
- Created social media posts, and managed marketing campaigns.
- Reconciled the payments collected in the field, and performed collection efforts if needed.
- Collected sub-contractor invoices and ensured they are applied to job costing and communicated to the controller.
- Assisted in reaching out to lead generators and ensuring customer follow-up.
CONSTRUCTION LABORER
MDG CONTRACTING AND DESIGN
Mineral
08.2022 - 08.2024
- Assisted in the setup and cleanup of construction sights, ensuring a safe and organized work environment
- Operated hand and power tools to perform tasks such as drilling, cutting, and assembling materials
- Worked closely with skilled tradesmen, including carpenters, electricians, and plumbers, to complete various construction tasks
- Ensured compliance with safety regulations and used personal protective equipment as required
EDUCATION INTERN
VIRGINIA DEPARTMENT OF VETERANS SERVICES
Richmond
05.2022 - 07.2022
- Served as the first point of contact for inquiries related to the VMSDEP program
- Informed veterans and their dependents on VMSDEP services
- Emitted good communication, planning and analytical skills while working alongside program managers
- Provided superior customer service over the phone and in person and possessed the ability to work independently and with individuals from diverse backgrounds
- Answered telephones and gave information to callers, took messages, and transferred calls to the appropriate individuals
- Managed paper and electronic filing systems, recorded information updated paperwork, and maintained documents
- Created, maintained, and entered weekly student announcements to the VCCS quarterly
- Communicated and interacted frequently with internal and external customers using both written and verbal communications
MILITARY SERVICES WORK-STUDY STUDENT
J. SARGEANT REYNOLDS COMMUNITY COLLEGE
Richmond
05.2021 - 06.2022
- Answered telephones and gave information to callers, took messages, and transferred calls to the appropriate individuals
- Managed paper and electronic filing systems, recorded information updated paperwork, and maintained documents
- Created, maintained, and entered weekly student announcements to the VCCS quarterly
- Communicated and interacted frequently with internal and external customers using both written and verbal communications
Education
Master of Arts - Homeland Security And Emergency Prepardness
Virginia Commonwealth University
Richmond, VA01-2027
BS - Business Management
George Mason University
Fairfax, VA05-2025
AS - Business Administration
J. Sargent Reynolds Community College
Richmond, VA06-2022
Skills
- Organizational skills
- Analytical skills
- Time management
- Critical thinking
- Communication skills
- Customer service
- Microsoft Office proficiency
- Clerical support
- Data management
- Documentation and recordkeeping
Timeline
ADMINISTRATIVE ASSISTANT
SOUTHERN PLUMBING OF VA
02.2025 - 07.2025
CONSTRUCTION LABORER
MDG CONTRACTING AND DESIGN
08.2022 - 08.2024
EDUCATION INTERN
VIRGINIA DEPARTMENT OF VETERANS SERVICES
05.2022 - 07.2022
MILITARY SERVICES WORK-STUDY STUDENT
J. SARGEANT REYNOLDS COMMUNITY COLLEGE
05.2021 - 06.2022
Master of Arts - Homeland Security And Emergency Prepardness
Virginia Commonwealth University
BS - Business Management
George Mason University
AS - Business Administration
J. Sargent Reynolds Community College
Similar Profiles
Kellie AmickKellie Amick
Service Coordinator at Southern Plumbing of VAService Coordinator at Southern Plumbing of VA
ALIVIA LEWISALIVIA LEWIS
Student Nurse Technician at VA-STEP (Valor) Program, Southern VA Health Care SystemStudent Nurse Technician at VA-STEP (Valor) Program, Southern VA Health Care System
Amanda JurdenAmanda Jurden
HUD-VASH Senior Social Worker at VA Southern Nevada HealthcareHUD-VASH Senior Social Worker at VA Southern Nevada Healthcare
Matt CooksleyMatt Cooksley
Senior Nuclear Instructor – Electrical at North Anna Power StationSenior Nuclear Instructor – Electrical at North Anna Power Station
Matthew ColeMatthew Cole
GS-8 Lieutenant/Lead Firefighter at Quantico Fire Dept.GS-8 Lieutenant/Lead Firefighter at Quantico Fire Dept.