Hailey Hartley
Virginia Beach
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Haul Gone
Portsmouth
03.2026 - Current
- Coordinated communication between clients and service technicians.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted with invoicing processes and payment tracking for services rendered.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Administrative Assistant
Chim Chimney Sweep
Virginia Beach
11.2024 - 03.2026
- Coordinated communication between clients and service technicians.
- Responded to customer inquiries via phone and email promptly.
- Maintained organized records of customer interactions and service histories.
- Managed scheduling for chimney inspections and maintenance appointments.
- Assisted with invoicing processes and payment tracking for services rendered.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
Senior Guest Service Associate
Game Stop
Elizabeth City
09.2023 - 11.2024
- Provided excellent customer service to ensure guest satisfaction.
- Resolved customer complaints with effective communication skills.
- Assisted customers with product inquiries and game recommendations.
- Facilitated transactions using point-of-sale systems efficiently.
- Collaborated with team members to enhance store operations.
- Supported training of new associates on company policies and procedures.
- Managed inventory by restocking shelves and organizing displays.
- Ensured compliance with company policies regarding health and safety regulations.
- Created weekly reports detailing occupancy rates, revenue totals, cash flow projections.
Sales Associate
Five Below
Virginia Beach
10.2022 - 06.2023
- Operated cash register and processed customer transactions accurately.
- Assisted customers in locating products throughout the store.
- Handled customer complaints in a professional manner.
- Stocked shelves with merchandise and organized displays effectively.
- Participated in inventory management and restocking procedures regularly.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Indian River High School
Chesapeake, VASome College (No Degree) - Business
Tidewater Community College
Norfolk, VASkills
- Invoicing processes
- Customer relationship management
- Data entry
- Microsoft Excel
- Record keeping
- Team collaboration
- Effective communication
- Customer communication
References
References available upon request.
Timeline
Administrative Assistant
Haul Gone
03.2026 - Current
Administrative Assistant
Chim Chimney Sweep
11.2024 - 03.2026
Senior Guest Service Associate
Game Stop
09.2023 - 11.2024
Sales Associate
Five Below
10.2022 - 06.2023
Indian River High School
Some College (No Degree) - Business
Tidewater Community College