Hailey McDonough
Richmond
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.
Effective at operating in fast-paced, demanding restaurant settings. Specializing in sales and service, training new employees in successful promotional strategies and how to capitalize on upsell opportunities. Expertise in POS systems and restocking inventory, keeping areas clean and tidy and correctly processing payments.
Dedicated Barista Trainer bringing restaurant experience. Well-versed in health code requirements, shift checklists, and equipment operation.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Truck Driver
MANCON
Richmond
01.2025 - Current
- Maintained accurate logs of driving hours and vehicle condition.
- Operated heavy-duty trucks to transport goods safely and efficiently.
- Adhered to all local, state, and federal transportation regulations.
- Loaded and unloaded cargo while ensuring proper handling procedures.
- Managed fuel consumption through efficient driving techniques and practices.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Barista Trainer
Starbucks
Richmond
08.2024 - 01.2025
- Trained new baristas on coffee preparation techniques and customer service best practices.
- Coached team members on maintaining quality control standards during beverage preparation.
- Developed training materials to enhance employee knowledge on health and safety compliance.
- Accepted cash and credit card payments, issued receipts and provided change.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Listened to customer desires and needs to recommend optimal products.
Front End Associate and Customer S
Food Lion
Richmond
09.2023 - 08.2024
- Assisted customers with product inquiries and provided friendly service.
- Stocked shelves and organized merchandise for optimal presentation.
- Operated cash register and processed transactions efficiently.
- Handled customer complaints and resolved issues promptly and professionally.
- Maintained clean and clutter-free front-end area.
- Maintained cleanliness and safety standards throughout the store.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
Education
Penn Foster Online
Richmond, VASkills
- Coffee preparation
- Quality control
- Health compliance
- Cash handling
- Team training
- Customer service
- Sales techniques
- Conflict resolution
- Effective communication
- Time management
- Relationship building
- Health codes understanding
- Problem-solving
Timeline
Truck Driver
MANCON
01.2025 - Current
Barista Trainer
Starbucks
08.2024 - 01.2025
Front End Associate and Customer S
Food Lion
09.2023 - 08.2024
Penn Foster Online