Hailey Newlin
Front Royal
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care. Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and the ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care. I am a healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
National Spine and Pain Centers
02.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Patient Care Coordinator
The National Sports Medicine Institute
04.2023 - 02.2024
- As a patient care coordinator comes important responsibilities. A patient care coordinator's main concern is to ensure that a medical facility is providing high-quality care services for all patients. Maintaining and verifying patient's insurance and benefits properly explaining the benefits so they are ensured they are getting the best care. The role involves data analysis, patient communication, account management, scheduling patient appointments, billing, and ensuring services comply with regulatory requirements. Patient coordinators need to be able to be team players, be comfortable discussing costs and payments with patients, and obtain authorization if needed for certain services. Time management is key to making sure authorizations are done in the correct amount of time that way there are no issues with insurance claims.
Front Desk Receptionist
Countryside Orthopedic
12.2022 - 04.2023
- Answering the phone and being able to schedule patients in a timely matter. Understanding the insurances we participate with and do not participate with. Making sure patients are greeted in a friendly manner. Checking in patients in a timely matter and getting them back for their appointments. Make sure all chart prep is done for all physicians. Make sure any referrals are in the patient's account to avoid billing issues. Communication between all staff members is key to a successful business day. Being able to handle difficult patients at all times and giving them the best experience.
Patient Coordinator
Fairfax Radiology Breast Center of Loudon
06.2021 - 12.2022
- Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas. Aid in creating and editing master and daily Epic schedules of dietitians, physician assistants, and psychologists, as well as surgeons when necessary. Monitor and triage Center e-mail inbox. Respond to emails from referring providers and Center patients. Responsible for transitioning patients into CMBS as necessary. May perform more complex or specialized functions (i.e. surgical scheduling) at the highest competency level. Provide tracking for patient referrals.
Administration Assistant
Winchester Pediatrics Clinic
09.2020 - 05.2021
- Provide administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time-sensitive material. Familiar with a variety of the field's concepts, practices and procedures. Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. May direct and lead the work of others. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Household Management
The Village at Orchard Ridge
12.2018 - 09.2020
- Cleaning and maintaining a private residence or commercial building to make sure that it meets any housekeeping sanitation requirements (such as healthcare facilities) and provides a comfortable space for residents or employees.
Education
Associates of Science - General Studies, Health Sciences Specialization
Northern Virginia Community College
01.2024
High School - undefined
James Wood High School
Winchester, VA01.2017
Skills
- Microsoft Office: Word, PowerPoint, Excel
- Platforms: Windows, Mac-OS
- Social Media: Facebook, Instagram, Twitter
- Customer Service
- Health Care
- Financial reporting
- Answering phone
- Appointment scheduling
- Organizational skills
- Patient care
- Copays and collections
- Critical thinking skills
- HIPAA compliance
- Insurance verification
- Communication liaison
- Relationship building
- Cleaning
- Teamwork
- Problem-solving
Certification
- Rapp Center For Education
- HeartSaver CPR and AED Certification
Timeline
Patient Care Coordinator
National Spine and Pain Centers
02.2024 - Current
Patient Care Coordinator
The National Sports Medicine Institute
04.2023 - 02.2024
Front Desk Receptionist
Countryside Orthopedic
12.2022 - 04.2023
Patient Coordinator
Fairfax Radiology Breast Center of Loudon
06.2021 - 12.2022
Administration Assistant
Winchester Pediatrics Clinic
09.2020 - 05.2021
Household Management
The Village at Orchard Ridge
12.2018 - 09.2020
High School - undefined
James Wood High School
Associates of Science - General Studies, Health Sciences Specialization
Northern Virginia Community College
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