- Avid Reader
- Fashion and Style
- I have a passion for photography and editing photos
- Camping
Hailey Petty
Goshen,VA
Summary
Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Overview
8
8
years of professional experience
Work History
Dog Bather/Shop Manager
Country Cutz Grooming and Boarding
Craigsville, VA
06.2019 - 09.2025
- Trained junior staff on proper bathing techniques and safety protocols.
- Maintained a clean and organized grooming area to enhance workflow efficiency.
- Communicated with pet owners to address specific grooming requests and concerns effectively.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed support staff
- Balanced register and handled money deposits.
Teachers Assistant
Mountain View Elementary School
Buena Vista, VA
02.2022 - 08.2024
- Assisted lead teacher in developing lesson plans and instructional materials.
- Supported classroom management efforts, fostering positive student behavior and engagement.
- Monitored student progress and provided feedback to enhance academic performance.
- Maintained communication with parents regarding student development and classroom events.
Prep Cook/Manager
Boy Scouts of America
Goshen, VA
07.2017 - 07.2024
- Assisted in menu planning, contributing to diverse meal options for campers.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing workflow efficiency.
- Trained new staff on food handling techniques and safety protocols to ensure compliance.
- Monitored inventory levels, reducing waste through effective resource management practices.
- Led team efforts during peak service times, optimizing productivity and maintaining high service standards.
Key Holder
Shoe Department Encore
Lexington, VA
07.2020 - 02.2022
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Organized merchandise displays, maintaining cleanliness and visual appeal of sales floor.
- Supported inventory management by restocking shelves and conducting stock counts.
- Provided training to new staff on store policies and customer service techniques.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
Customer Service Manager
Walmart
Lexington, VA
06.2019 - 06.2020
- Assisted in resolving customer inquiries and complaints effectively.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed balancing registers and money deposits.
Education
Associates - General Studies
Mountain Gateway Community College
Clifton Forge, VA05-2024
High School Diploma -
Rockbridge County High School
Lexington, VA05-2019
Skills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Sales techniques
- Conflict resolution
- Cash handling
- Training and mentoring
- Store maintenance
Interests
Timeline
Teachers Assistant
Mountain View Elementary School
02.2022 - 08.2024
Key Holder
Shoe Department Encore
07.2020 - 02.2022
Dog Bather/Shop Manager
Country Cutz Grooming and Boarding
06.2019 - 09.2025
Customer Service Manager
Walmart
06.2019 - 06.2020
Prep Cook/Manager
Boy Scouts of America
07.2017 - 07.2024
Associates - General Studies
Mountain Gateway Community College
High School Diploma -
Rockbridge County High School