Hailey Thomas
Meadowvview
Summary
Dynamic professional with extensive customer-facing experience in high-pressure environments. Demonstrated ability to adapt to varied customer needs while fostering trust and satisfaction. Track record of resolving issues effectively, leading to enhanced customer loyalty. Strong work ethic and exceptional interpersonal skills facilitate quick mastery of new challenges and independent work.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
PopShelf
Bristol
12.2024 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided information about products and services available to customers.
- Assisted customers with price checks and addressing other inquiries.
- Kept work area neat, clean, and well-stocked at all times.
Food Service/ Cashier
Subway
Meadowview
02.2023 - 07.2023
- Ensured that all customers received their correct orders before leaving the premises.
- Processed customer payments quickly and returned exact change and receipts.
- Operated POS systems correctly when completing transactions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Online Grocery Associate
Walmart
Abingdon
03.2022 - 01.2023
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Greeted customers and answered product or service questions.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
Cashier/ Order Taker
Pal's
Abingdon
03.2020 - 03.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained work area and kept cash drawer organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Patrick Henry High School
Glade Spring, VA05-2022
Some College (No Degree) -
Emory & Henry University
Emory, VaSome College (No Degree) -
Virginia Highlands Community College
Abingdon, VaSkills
- Problem solving
- Attention to detail
- Critical thinking
- Presentation skills
- Research presentation
- Following direction
- Strong work ethic
- Documentation and reporting
- Research processes
- Writing and editing
- Active listening
- Effective communication
- Time management
- Customer service
- Content creation
- Storytelling
- Research skills
- Team collaboration
- Social media content writing
- Social media engagement
- Social media knowledge
Other involvements
- Volunteer for horse camps
- Brand Ambassador for multiple companies
Timeline
Customer Service Associate
PopShelf
12.2024 - Current
Food Service/ Cashier
Subway
02.2023 - 07.2023
Online Grocery Associate
Walmart
03.2022 - 01.2023
Cashier/ Order Taker
Pal's
03.2020 - 03.2022
High School Diploma -
Patrick Henry High School
Some College (No Degree) -
Emory & Henry University
Some College (No Degree) -
Virginia Highlands Community College
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