Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailie Twiddy

Poquoson

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Target

Addressed customer inquiries efficiently.

Oversaw monetary dealings.

Managed disputes and processed transactions.

Financial Service Representative

Langley Federal Credit Union
12.2024 - Current

Opened various accounts, offering comprehensive maintenance services.

Compile data and process loan applications.

Cultivated strong connections with members.

Managed the opening and closing of safety deposit boxes.

Licensed notary public.

Handled various IRA transaction processes.

Universal Member Service Representative

1st Advantage Federal Credit Union
02.2023 - 12.2024

Processed payments received via cash, check and mail.

Maintained accounts, name changes, address changes, transaction history, card creation and servicing, issuing of cashier checks, and loan payments.

Helped maintain Atm.

Contributed to the completion of branch audit processes.

Observed MSR duties.

Education

Poquoson High School
Poquoson, VA
2020

Skills

    DNA Meridian Salesforce and symitar Customer Service Word Microsoft

Timeline

Financial Service Representative

Langley Federal Credit Union
12.2024 - Current

Universal Member Service Representative

1st Advantage Federal Credit Union
02.2023 - 12.2024

Customer Service Representative

Target

Poquoson High School
Hailie Twiddy