Haleigh Heiser
Chesterfield
Summary
Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers.
Overview
4
4
years of professional experience
Work History
Receptionist
Galstan & Ward Family Dentistry
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Host
Swift creek pet resort
04.2023 - 08.2024
- Completed opening and closing procedures according to set procedures
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Greeted visitors warmly and ensured they had a positive experience
Cashier
Panera bread
08.2021 - 04.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Built and maintained positive working relationships with co-workers
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Developed strong customer service skills by providing efficient and accurate service
- Delivered customer service by greeting customers and answering any store inquiries
- Handled customer complaints and inquiries in a courteous and efficient manner
- Operated the POS system efficiently to ensure accurate transactions
Education
High School Diploma -
Chesterfield, VA06.2021
Skills
- Guest Satisfaction
- Customer and Client Relations
- Multi-Line Telephone Systems
- Telephone Skills
- Time Management
- Visitor Check-In
- Reminder Call
- Greet Visitors
- Appointment Confirmation
- Answer Telephone Calls
- Documentation
- Prioritization
- Time Management Skills
- Conflict Resolution
- Customer Service Excellence
- Hospitality and Accommodation
- Cooperative Attitude
Timeline
Receptionist
Galstan & Ward Family Dentistry
07.2024 - Current
Host
Swift creek pet resort
04.2023 - 08.2024
Cashier
Panera bread
08.2021 - 04.2023
High School Diploma -
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