Haleigh Schaeffer
Hardy
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Server
Mellow Mushroom
05.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier
Cookout
09.2022 - 03.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cashier
Wendys
07.2021 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Restocked and organized merchandise in front lanes.
- Completed inventory counts and ordered merchandise.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
Virginia Western Community College
05.2026
High School Diploma -
Franklin County High School
Rocky Mount, VA05.2023
Skills
- Sales Expertise
- Time Management Skills
- Refunds and Exchanges
- Cash Register Systems
- Cash Drawer Management
- Cash Management
- Stocking and Replenishing
- Cleaning and Sanitizing
- Credit and Cash Transactions
- Money Handling
- Order Taking
- Inventory Management
- Supply Restocking
- Food Running
- Menu Memorization
- Food Safety Understanding
- Hospitality Service
- Cash Handling
- Table Setting
- Beverage Preparation
Timeline
Server
Texas Roadhouse
09.2023 - Current
Server
Mellow Mushroom
05.2023 - 08.2023
Cashier
Cookout
09.2022 - 03.2023
Cashier
Wendys
07.2021 - 07.2022
High School Diploma -
Virginia Western Community College
High School Diploma -
Franklin County High School
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