Haley Carpenter
Verona
Summary
Dynamic Patient Access Specialist II with a proven track record at Augusta Health, excelling in insurance verification and patient registration. Recognized for enhancing patient satisfaction through efficient check-in processes and effective training of new staff. Strong communicator with expertise in HIPAA compliance and a commitment to operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Specialist II
Augusta Health
Fishersville, VA
11.2022 - Current
- Coordinated patient registration processes to ensure efficient data collection and compliance with healthcare regulations.
- Managed insurance verification, ensuring accurate eligibility determination and minimizing patient billing issues.
- Trained new staff on patient access protocols, fostering a culture of teamwork and improving operational efficiency.
- Led initiatives to improve check-in processes, resulting in enhanced patient satisfaction scores through timely service delivery.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
Server
Magnolia's Taco and Tequila Bar
Harrisonburg, VA
08.2021 - 11.2022
- Delivered exceptional customer service, ensuring guest satisfaction in a fast-paced environment.
- Managed multiple tables efficiently while maintaining high standards of food and beverage quality.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service protocols, and point-of-sale systems.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Lead
Food Lion
Verona, VA
07.2016 - 08.2021
- Assisted customers with inquiries, providing accurate product information and resolving issues promptly.
- Supported team members in daily operations, ensuring smooth workflow and efficient service delivery.
- Learned and adhered to safety protocols while maintaining cleanliness and organization in the store environment.
- Collaborated with staff to address customer feedback, enhancing overall shopping experience and satisfaction levels.
- Trained new employees on procedures and best practices, fostering a knowledgeable team environment.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Nursing
Blue Ridge Community College
Weyers Cave, VAHigh School Diploma -
Fort Defiance High School
Fort Defiance, VA05-2020
High School Diploma -
Shenandoah Valley Governor's School
Fishersville, VA05-2020
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Exceptional communication
- Professionalism and ethics
- Performance standards compliance
- EMR
- Insurance verification
- Patient registration
- Problem-solving
- Multitasking and organization
- Training coordination
- Fluent in Microsoft applications
Certification
CHAA Certified
Timeline
Patient Access Specialist II
Augusta Health
11.2022 - Current
Server
Magnolia's Taco and Tequila Bar
08.2021 - 11.2022
Customer Service Lead
Food Lion
07.2016 - 08.2021
Nursing
Blue Ridge Community College
High School Diploma -
Fort Defiance High School
High School Diploma -
Shenandoah Valley Governor's School