Haley Ganzert
Louisa
Summary
Skilled Server Assistant Manager with background in fast-paced dining establishments. Possess strong leadership skills, ability to manage multiple teams and handle high-pressure situations with ease. Known for enhancing customer service strategies, improving staff performance, and boosting restaurant operational efficiency. Prized for problem-solving abilities, solid communication skills, and commitment to exceptional guest experiences.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Server Assistant Manager
Country Boys BBQ
Louisa
07.2023 - Current
- Implemented effective strategies aimed at improving efficiency within the restaurant operations.
- Ensured compliance with all food safety regulations and established quality standards.
- Assisted in the development and implementation of new menu items and promotions.
- Maintained current knowledge of industry trends related to hospitality services.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Regularly inspected dining areas for tidiness, cleanliness and appearance.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Maintained accurate records of daily transactions such as sales, invoices and payments.
- Coordinated with kitchen staff to ensure timely delivery of orders to customers' tables.
- Managed tables throughout dining room to execute service at highest level.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Trained and acclimated new servers to restaurant's culture and operations.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Store Associate
KT-Jean Boutique
Louisa
12.2022 - 08.2023
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Operated scanning equipment for price checks and stock replenishment.
- Stocked shelves with merchandise and maintained inventory levels.
- Demonstrated excellent customer service skills at all times.
- Processed sales transactions accurately and efficiently at the cash register.
- Provided cash register operations and handled customer payments.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Maintained cleanliness and organization of store shelves and displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Penn Foster High School
Penn, PA05-2025
Skills
- Customer service
- Food safety
- Event coordination
- Sales transactions
Timeline
Server Assistant Manager
Country Boys BBQ
07.2023 - Current
Store Associate
KT-Jean Boutique
12.2022 - 08.2023
High School Diploma -
Penn Foster High School