Haley Lord
Gladstone
Summary
Friendly and efficient worker devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding jobs position standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
10
10
years of professional experience
Work History
Service Advisor
Terry inc
Lynchburg
05.2023 - Current
- Assisted customers with service inquiries and vehicle maintenance needs.
- Coordinated service appointments and maintained accurate scheduling records.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Provided detailed explanations of services, repairs, and warranties to customers.
- Resolved customer complaints and ensured satisfaction through active listening and problem-solving.
- Utilized dealership software to track service history and manage customer interactions.
- Promptly responded to customer inquiries via phone, email or in person.
Hairstylist
Cost Cutters
Madison Heights
08.2016 - 05.2021
- As assistant manager taking reports weekly and monthly!
- Providing great customer service
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Bank Teller
Central Virginia credit union
Madison Heights
04.2019 - 09.2019
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
Education
High School Diploma -
Rustburg High School
Rustburg, VA06.2015
Skills
- Customer buying trends
- Marketing understanding
- Photography experience
- Quick learner
- Outstanding customer service
- Customer consulting
Timeline
Service Advisor
Terry inc
05.2023 - Current
Bank Teller
Central Virginia credit union
04.2019 - 09.2019
Hairstylist
Cost Cutters
08.2016 - 05.2021
High School Diploma -
Rustburg High School