HALEY ROMANO
Powhatan
Summary
Efficient high school graduate with the ability to work independently; seeking a position using skills acquired from my school career and previous professions. Experienced with handling diverse tasks and responsibilities efficiently. Utilizes strong organizational and multitasking skills to maintain seamless operations. Track record of effective communication and problem-solving to support team objectives.
Overview
6
6
years of professional experience
Work History
Hair Salon Receptionist
His or Hers Salon and Spa
02.2024 - 06.2024
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
- Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
Barista
Starbucks
12.2021 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
General Associate
Torrid
11.2021 - 03.2022
- Collaborated with team members to achieve collective goals and maintain a positive work atmosphere.
- Increased sales with effective product displays and persuasive communication skills.
- Responded to telephone, email and in-person customer inquiries.
- Supported store operations by accurately processing transactions and handling cash responsibly.
- Offered exceptional customer support by answering inquiries about products, services, and promotions accurately and promptly.
Digital Shopper
Walmart
03.2021 - 08.2021
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Waitress
T.G.I. Fridays
11.2020 - 03.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
General Associate
Victory Theaters
11.2018 - 03.2020
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
- Consistently met or exceeded performance expectations as outlined by management through dedication to providing excellent service and contributing to overall team success within the theater setting.
- Assisted in maintaining accurate records of daily sales, inventory levels, and customer feedback to support management''s decision-making processes.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
Advanced Diploma - Spanish 1, Honors Spanish 2, Honors Spanish 3, Chemistry, Honors Human Anatomy and Physiology, AP Literature
MONACAN HIGH SCHOOL
06.2020
NURSE AIDE -
CHESTERFIELD TECHNICAL CENTER
06.2020
Skills
- Excellent observation skills
- Communication skills
- Interpersonal skills
- Empathetic care
- Compassion
- Efficient in Google Doc
- Efficient in Microsoft Word
- Hands on experience with technology
- Hands on experience with computers
- BLS First Aid
- CPR certified
Activities
- Volunteering and giving back to my community
- Participated in Girl Scouts
- Meals on Wheels with my father
- United Way fundraisers
- Worked in the class lab and directly in the field during the Nurse Aid program
- Attended food donation events with the food bank
- Looking forward to volunteering with the ASPCA at a Starbucks charity event this summer
Timeline
Hair Salon Receptionist
His or Hers Salon and Spa
02.2024 - 06.2024
Barista
Starbucks
12.2021 - 06.2024
General Associate
Torrid
11.2021 - 03.2022
Digital Shopper
Walmart
03.2021 - 08.2021
Waitress
T.G.I. Fridays
11.2020 - 03.2021
General Associate
Victory Theaters
11.2018 - 03.2020
NURSE AIDE -
CHESTERFIELD TECHNICAL CENTER
Advanced Diploma - Spanish 1, Honors Spanish 2, Honors Spanish 3, Chemistry, Honors Human Anatomy and Physiology, AP Literature
MONACAN HIGH SCHOOL
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